Cardiovascular Area Operations Director

Job Description

The CV Area Operations Director provides oversight, direction, and decision making for Cardiovascular Services at Lutheran Hospital. Within this scope, the Director is accountable for ensuring that Cardiovascular Services achieves and sustains excellence in patient safety, patient experience, quality, access, and stewardship. In collaboration with system Cardiovascular leadership, the Director is responsible for all aspects of Cardiovascular Services including strategic planning, program growth and development, operational effectiveness and alignment, financial performance, continuous improvement activities, and supplier contract management for their assigned service line or area of focus.

In addition, the Director must establish strong collaborative relationships with key leaders throughout the organization and develop short‑term and long‑term plans to ensure that Intermountain Healthcare is well positioned for current and future success.

• Achieve operating results through strategic thinking, maintain a customer focus, build relationships, and develop people and motivate teams, along with having a sense of urgency, desire for change and process improvement
• Develop and foster effective collaboration within and across Community-based and Specialty-based care groups, clinical services, clinical programs, medical staff, and other affiliated services to ensure an integrated approach to providing services and fulfilling Intermountain Healthcare's mission, vision, and values.
• Be responsible for assigned aspects of Cardiovascular Services operations including KPIs, staffing models, budgeting, purchasing, financial performance, and regulatory compliance, and collaborate with Medical Group leaders on recruitment and retention.
• Develop, implement, monitor, and evaluate the effectiveness of cardiovascular services provided to improve patient access, patient experience, safety, quality, and stewardship.
• Effectively synthesize data from multiple sources and prepare meaningful and well‑written reports.
• Effectively communicate with caregivers and other stakeholders throughout the organization to ensure effective operations and promote positive employee relations.
• POTENTIALLY serve on various committees as requested and represent Cardiovascular Services in planning, communications, and decision‑making discussions.
• Provide Cardiovascular Services leadership within assigned area of focus and is responsible for recruiting, retaining, developing and evaluating performance for all direct reports.
• Ensure that the Cardiovascular Shared Clinical Service Model delivers sustained improvements in patient safety, quality, access, patient experience, and stewardship within assigned areas of focus.
• Ensure that all Cardiovascular Services operations are perpetually compliant and when needed implement timely.

• Clinical Operations Proficiency
• Process Optimization
• Strategic Planning
• New Program Development
• Communication and Collaboration
• Financial Acumen
• Regulatory Compliance Proficiency
• Data Synthesis
• Workforce Planning
• Working/Technical/Conversational Knowledge of Cardiovascular Medicine

• Demonstrated professional experience working in a service line leadership role.
• Experience in process measurement, process improvement, re‑engineering, and health systems research.
• Experience in strategic planning, leadership, problem‑solving, budget creation, and statistical analysis. Experience with compliance programs relating to professional standards, governmental agencies, and accreditation organizations.
• Experience with a health care delivery system and its interactions with government agencies, insurance companies, physicians, other health care professionals, and the hospital organization.
• Experience using word processing, advanced or complex spreadsheet and database applications, internet and e‑mail and scheduling applications, as well as computerized tracking systems.
• Experience in a role requiring effective verbal, written, and interpersonal communication skills.

• Master’s Degree in a related field.
• Highly prefer a registered nurse (RN) with a…