Guest Experience Manager

Position:
Guest Experience Manager

Type:
Full-Time / Permanent

Bonus:
Up to 10% Annual Bonus

Join our One Great Team here at Haven as a Guest Experience Manager, where you’ll play a vital role in creating unforgettable memories for our guests and owners. This is an exciting opportunity to bring your leadership skills, customer focus, and passion for hospitality to a vibrant and dynamic environment!

• Team Leadership:
  Lead, motivate, and support the staff to deliver excellent service and achieve targets.
• Guest
  
  Experience:
  
  Ensure top‑tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management:
  Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management:
  Oversee scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety:
  Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving:
  Quickly resolve any operational issues that arise, ensuring smooth day‑to‑day running.
• Training and Development:
  Support team development through ongoing training, mentoring, and creating growth opportunities.

• Proven experience in roles such as Customer Service Manager, Guest Relations Manager, with a genuine passion for hospitality and customer service.
• Strong leadership and communication skills.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Exceptional customer service and problem‑solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on‑park dining, 20% discounts on Haven Holidays and in‑store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.

For support or adjustments during the application, contact us at: reso