Workflow Administrator

An exciting opportunity has become available for a highly motivated individual to join our friendly, supportive and progressive practice as a Workflow Administrator.

Part time hours are available up to 25 hours per week (hours can be negotiated).

You should have meticulous attention to detail and the ability to manage your own workload to achieve deadlines.

If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.

If you would like an informal discussion, please contact Louise Davies via email at l or call

Interviews will take place on Tuesday 17th February 2026.

The successful candidate will process clinical correspondence received by the practice and accurately code diagnoses, following agreed practice protocols.

For a full list of duties, please refer to the job description.

The newly merged Weymouth Bay Medical Practice is a large friendly GP practice in Weymouth, Dorset (previously known as Royal Crescent and Preston Road Practice and Dorchester Road Practice) and both practices were inspected previously and were rated as Outstanding and Good by the Care Quality Commission.

We are committed to continually improve the patient experience, whilst achieving high quality services and implementing innovative change. This role will work closely with the Practice Management Team to support achievement of these goals.

The Practice looks after 26,500 patients with 3 purpose-built surgeries, one in the town centre of Weymouth (Royal Crescent Surgery), one in Lodmoor (Dorchester Road Surgery) and one on the outskirts, in the area of Preston (Preston Road Surgery). We are a training practice with a dedicated team of 22 GP Partners and 70 nursing and administrative staff, and we value the contribution of each staff member.

Read Code relevant information from clinical correspondence into the Practice computer system.

Primary Duties and Responsibilities

The main duties of the job role are:

• Read Coding information into the Practice clinical system following agreed Practice protocols
• Processing clinical correspondence received by the Practice via email, post
• Liaising with GPs as necessary

Training

Undertake training where relevant to the tasks and responsibilities associated with the role, including mandatory training, as agreed with your manager.

Perform any duty specifically delegated by your manager as being properly the responsibility of the role.

The tasks and responsibilities in this job description may change in the light of developments within the practice or practice and are subject to review.

Generic Responsibilities, knowledge and skills

KNOWLEDGE AND SKILLS

Communication

• Communicate effectively with a range of people
• Communication will take place by way of meetings, phone calls, written communication, and E-mails.
• Recognise the need to use alternative methods of communication.

Time Management

• Prioritise, organise and manage own workload in a manner that maintains and promotes quality. Deal with frequent and unplanned interruptions to planned workflow.

People and Personal Development

• Take responsibility for own learning and performance and contribute to the development of others.
• Work as an effective and responsible team member, supporting others and exploring new ways of working.

Quality

• Constantly demonstrate accuracy and keen attention to detail. Maintain quality in own work, encourage others to do so.

Equality and Diversity

• Support equality and value diversity.

• Experience of systmone clinical system
• Experience of workflow / clinical coding
• Experience of working in a health care setting

• Excellent communication skills (face to face, on the phone and written)
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to use own judgement, resourcefulness and common sense
• Ability to work without direct supervision and determine own workload priorities
• Able to work in a changing environment
• Able to sustain high concentration levels for prolonged periods of time
• Strong IT skills, competent in the use of Office and Outlook
• Ability to work as a team member and autonomously
• Strong interpersonal skills
• Problem solving & analytical skills
• Ability to accept delegated tasks and responsibility

• Good Standard of secondary education
• GCSE Mathematics & English (C or above)

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.