Patient Care Coordinator-Cornea

Overview

Ophthalmic Consultants of Boston (OCB) is currently seeking a Patient Care Coordinator to join our Cornea team. This is a full time opportunity Monday through Friday. This position does allow for 2-3 days remote if so desired. The Patient Care Coordinator will be responsible for upholding OCB values of outstanding patient care, Unity, Ethics & Integrity, Fairness, Operational Excellence, and Fiscal Responsibility.

They will be servicing the Cornea line of business.

The Patient Care Coordinator I, II, III are responsible for the daily administrative tasks to support the needs of the practice and the providers. The Patient Care Coordinators may handle any number of varied administrative tasks throughout the day. Assignment of tasks on a day-to-day basis may change. This position is full time, Monday through Friday, 8:00 AM – 4:30 PM in our Weymouth office.

• Provides excellent customer service.
• Relays medical questions from patients to the appropriate provider or resource via Epic in a professional, concise, and accurate manner.
• Documentation of patient communication in medical record.
• Problem solving as patient concerns or issues arise.
• Escalates patient concerns or questions to the Practice Manager/Supervisor when appropriate.
• Responds to Patient Gateway patient messages. Processes in-baskets in Epic between team members and providers.
• Enters orders into Epic.

• Answers a high volume of patient phone calls requiring triage and then schedules clinic appointments with providers and for testing.
• Calls from the main OCB line and from specialty service line-specific direct lines.
• Knowledge of how to review templates and assign appropriate slot for appointment type (new, est, consult, post op, urgent, etc.).
• Maintains lines of communication regarding template concerns with the Practice Manager/Supervisor.
• Monitors schedules and reports scheduling problems to the Practice Manager/Supervisor.
• Responsible for maintaining a high level of scheduling accuracy.
• Makes outgoing rescheduling calls.
• Manages and works the waitlist regularly and as openings in the schedule arise.
• Works on recall reports and follows up as needed.
• Documents no-show appointments and handles patient follow up.
• Schedules MRI, CT, labs, pathology.

• Faxes—receive and handle incoming faxes.
• Pathology—follow up on and document pathology results after provider review.
• Import paperwork as needed for all tasks.
• Process incoming patient referrals.
• Handle mail as needed.
• RX refills and PAs for RX refills for the specialty.
• Performs related job duties as required.

• At least one year of customer service and healthcare experience; at least three years for Patient Care Coordinator III.
• Bachelor’s degree preferred.
• Experience using electronic medical records, specifically Epic preferred.
• Experience answering a high volume of patient calls.
• Strong verbal and written communication skills, as well as attention to detail.
• Ability to work in Microsoft Outlook, SharePoint & Teams with a strong knowledge base of all three.
• Advanced skill in multi-tasking and ability to prioritize functions based on business need.
• Ability to work with difficult people in challenging, sometimes stressful, situations.

• Health & Dental Insurance - starts 1st Day of Employment
• Paid time off and Paid Holidays
• Health & Dependent Reimbursement Accounts
• 401(k) Plan with Company Contribution
• Co. paid Life and LTD Insurance
• Employee Discounts