Patient Access Coordinator
Job in
Weymouth, Norfolk County, Massachusetts, 02188, USA
Listing for:
South Shore Health
Full Time, Part Time
position
Listed on 2026-02-01
Job specializations:
-
Healthcare
Healthcare Administration
Job Description & How to Apply Below
Overview
Requisition Number: R-19048
Facility: LOC
0001 - 55 Fogg Road, 55 Fogg Road Weymouth, MA 02190
Department Name: SHS Patient Access
Status: Part time
Budgeted
Hours:
20
Shift: Day
Responsibilities
Under the guidance and direction of the Patient Access Supervisors, employees in this position are the initial point of contact for patients entering the Health System for care. This role requires exceptional customer service skills, the ability to maintain the highest level for professionalism with each interaction, and ability to support those with diverse cultural needs. This role supports multiple technical tasks needed to ensure patients are appropriately identified, registered, and scheduled for their care needs.Can function with ease in all areas of Patient Access Department. This includes meeting the department standard of 98% accuracy rate when identifying, scheduling, and registering patients; collecting 30% of eligible copayments; monitoring and managing workflow in the health system's EHR; and demonstrating an understanding of patients unique cultural needs while maintaining regulatory and compliance requirements in scheduling and registration.Coordinates Bed Placement Activities. Collaborates with Patient Flow Facilitators and Nursing Leadership to prioritize appropriate location of care; monitors bed occupancy and maintains appropriate bed numbers based on nursing staff; acts as a point of contact for attending physicians on all Pedi, Elective Pre-operative and Chemotherapy patients needing admission and coordinates placement with appropriate nursing units; reviews elective surgical procedure schedules to assure appropriate utilization of patients and placement on specialty nursing floors;
coordinates with Patient Flow Facilitator, ACC, Case Managers and ED Nursing Leadership to monitor patient flow barriers and acuity for placement; serves as a key contact for physicians and nursing staff on patient information and placement.Floor Manager/Emergency Department. Monitors bed requests; assembles necessary paperwork including federal and state regulated documents; enforces physician suspension lists; supports patient arrival for care ensuring patients are identified, registered, and regulatory needs are met; supports patient flow during system downtimes that require manual processes.Manage Death Process. Completes accurate Death Certificate Worksheet; upon notification of death, places call to State Medical Examiner for Emergency Department deaths; monitors and communicates with New England Organ Bank for release or donation following Federal Law and Regulations; ensures death certificate is completed accurately 100% of the time; conducts chart review of all deaths for match of date and time of death and medical legal status under M.G.L. C 38, 3;
releases to Funeral Directors per Mass General Laws.Embraces technological solutions to work processes and practices. Functions using department computer programs, including Internal/External websites; understands computer downtime processes; reviews, analyzes, and acts upon insurance eligibility system responses; manages own API (timecard) system.Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment. Adheres to patient identification policies/procedures; understands roles during hospital codes (e.g., Code Disaster, Code Red); adheres to universal precautions and respiratory etiquette guidelines; demonstrates completion of NIMS 100 training.Scheduling and registration role. Manages scheduling requests; ensures patients are properly identified in the health system s EHR and scheduled to appropriate appointment types; accurately schedules, cancels, reschedules, and manages waitlists for designated areas; works independently to complete daily assignments; completes with 98% accuracy all required registration items including demographics, patient identification practices, scanning and photographing of required patient information, leveraging insurance eligibility systems to ensure appropriate coverage, and coordinating with financial counseling as needed;
accurately checks patients in for elective, emergent, and urgent care.Qualifications
Minimum Education - Preferred:
High school diploma preferred, two (2) years of college preferred.
Minimum Work Experience - Minimum one (1) year admitting experience to become proficient. Computer experience required. Strong telephone and interpersonal communication skills. Demonstrated skills in customer service. Knowledge of medical insurance. Able to demonstrate problem solving and critical thinking skills.
This is a part-time, 40 hours per two week pay period, on the day shift (7:00 am - 3:30 pm). Every other weekend and holiday rotation required.
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