Medical Receptionist

The Opportunity

As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner.

This is a great opportunity for someone who wants to get their foot in the door at a growing medical company or start a career in customer service or the medical field. If you enjoy working with people, staying organized, and are a pro at multi-tasking, we encourage you to apply.

• Patient Interaction: Engage with patients in a welcoming and professional manner, address inquiries, and provide assistance in person and over the phone.
  • Welcome and greet patients to the clinic with a friendly and professional demeanor.
  • Register patients efficiently, ensuring completion of all required forms with accurate information.
  • Handle insurance and billing inquiries, providing clear and concise information to patients.
  • Aid ill or distraught patients as necessary with available resources.
• Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
  • Proactively and confidently request a card on file, follow up on patient balances, and ensure timely payments.
• Clinic Coordination &
  
  Collaboration:
  
  Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations.
  • Manage patient reservations (online and walk-in) and registration to optimize satisfaction and provider schedules.
  • Assist in scheduling specialist referrals as needed for patient follow-up.
  • Work with attention to detail across multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team.
• Front Desk Management: Answer and direct phone calls professionally, keep the reception area organized, and perform administrative duties (photocopying, filing, daily activity logs).
• CMD Technology & Offerings Expert: Become familiar with CMD scope of services and costs; navigate and utilize software systems for scheduling and electronic medical records.

• Must be able to work 12-hour shifts in consecutive or non-consecutive days:
  • Full-time: three 12-hour shifts per week, with at least four shifts per month on a Saturday or Sunday.
  • Part-time: two 12-hour shifts per week, with at least two shifts per month on a Saturday or Sunday.
  • Per diem: four 12-hour shifts per month, ideally one shift per week.
• Flexibility to work nights, weekends, and holidays.
• When needed, travel to other Convenient
  
  MD locations within a one-hour radius of your primary clinic for training or coverage.

• Education: High School Diploma or GED required.
• Proactive and confident communicator: Clear written and verbal communication; professional in interactions with colleagues and patients.
• Detail-oriented with excellent organizational skills: Ability to juggle and prioritize multiple tasks in a fast-paced environment.
• Compassionate and patient-focused: Demonstrates kindness and supports patients while creating a sense of belonging.
• Technically savvy: Proficient with Microsoft Office Suite or related software.
• Effective communicator and cross-collaborator: Builds positive relationships with patients, team members, and stakeholders.
• Excellent team player: Enjoys collaborating and contributing to a strong team dynamic.
• Driven and self-motivated: Works independently, takes initiative, and seeks improvements to benefit patients and the team.
• Strong analytical and problem-solving skills: Understands and applies applicable policies and guidelines.
• Trustworthy: Maintains confidentiality in accordance with HIPAA regulations.

• Medical Receptionist certification
• Experience in a medical receptionist role or similar customer service position
• Familiarity with medical terminology and basic insurance processes
• Experience with electronic records management software and HIPAA documentation
• Experience with insurance billing and coding information

In order to maintain equity among team members, Convenient

MD has established defined hourly pay ranges for each role. Individual pay is determined based on location, experience, market conditions, and budget. The pay range listed reflects potential compensation for this region. Final compensation is determined at the conclusion of the interview process. If your desired compensation falls within the listed range, apply and learn more.

Hourly Pay Range for this Position: $20 - $25 USD

• Collaborative team environment that encourages professional growth
• Urgent care services at no cost to team members and their families
• Extensive benefits including health, dental, and vision; company-paid short-term disability; optional pet insurance
• 401k match after one year of…