Commercial Loan Servicing Specialist

SUMMARY

Under the supervision of the Commercial Loan Servicing Officer, performs a variety of Loan Servicing functions in connection with Commercial loans such as new loan setup, data entry / file maintenance, payment, and payoff processing. Effectively problem solves customer issues relating to account maintenance. While primary expertise will be in commercial loan functions, there may be crossover to residential/consumer functions for backup and flow purposes.

Other duties as assigned.

• Set up new commercial loans per standard operating procedures.
• Process/QC commercial loan payoffs, new loans, modifications, and file maintenance.
• Retrieve and file loan files and original notes as needed.
• Process internal and external Pre-Authorized Transaction requests, including completion of the appropriate form and set-up within the core system.
• Process loan modifications, annual renewals, and extensions.
• Provide superior customer experience to all internal and external customers.
• Review daily reports to ensure accurate customer billing, rate review, payment changes, transfers and perform maintenance necessary.
• Maintain and demonstrate proficiency with loan software applications.
• Process loan payment transactions, general ledger transactions, construction loan principal disbursements and conduct branch settlement.
• Process payment processing, payoff processing, ACH/Autopay changes, and late fee waivers.
• Prepare commercial payoff quotes.
• Perform loan maintenance including address changes, ticklers, check orders and late charge.
• Review Core generated reports and resolve any account or system issues.
• Process Internal and External Pre-Authorized Transaction requests, including completion of the appropriate form and set-up within the Core system.
• Perform additional duties, departmental cross-training and participate in special projects as required.
• Perform all duties professionally and within Charlesbridge’s service standards.
• Complete all internal Company training as assigned and required.
• Adhere to the Company’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.
• Exhibit the ability and desire to embrace and enhance the Company culture.

Maintain an excellent understanding of applicable regulations and laws including but not limited to:
Flood Disaster Protection Act, Fair Credit Reporting, Regulation B (CRA), Bank Secrecy Act, Regulation P (Privacy of Consumer Financial Information), Service Members Civil Relief Act. Maintain an up to date understanding of bank policies and procedures as they relate to compliance.

Complete appropriate compliance training.

Consider this description to be the foundation of your job, not its boundaries. Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.

None

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum one to three years of loan processing experience preferred.
• Maintain a solid understanding of Microsoft Office products such as MS Excel and MS Word.
• Maintain an excellent understanding of all systems utilized in Loan Servicing such as Fiserv’s Cleartouch, nCino, Core Logic Tax service systems, and Lee & Mason Insurance Tracking systems, etc.

• Basic knowledge of the banking and financial services industry including federal laws and regulations.
• Willingness to gain new knowledge and technical skills.
• Intermediate typing skills to meet the production needs of the position.
• Intermediate math skills: the ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply, and divide into all units of measure, using whole numbers, common…