Clinic​/Practice Assistant, Call Center

We are seeking a full-time, 40‑hour Call Center Representative to join our team! The ideal schedule for this role is Monday to Friday, 8:30 AM–5:00 PM.

As a Call Center Representative you will support our multidisciplinary team by handling a high volume of inbound calls, averaging approximately 75–120 calls per day while providing exceptional service to our patients and ensuring their needs are met efficiently and in a timely manner.

For training purposes, you will work 100% onsite for the first three weeks; thereafter you will work remotely.

• Schedule appointments
• Answer patient inquiries and provide relevant information
• Handle complaints and troubleshoot issues
• Deliver timely, efficient, and high‑quality customer service

• High school diploma or GED

• Strong customer service experience
• Previous experience in a medical call center and/or medical office environment
• Experience in Microsoft Office strongly preferred

Brigham and Women's Physicians Organization, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.