Residential Portfolio Manager - Maintenance
Listed on 2026-03-05
-
Management
Property Management, Portfolio Manager, Program / Project Manager
Job Title:
Residential Portfolio Manager
Location:
Weybridge (office-based)
Travel:
Hampshire, Berkshire, Surrey & London (including Portsmouth for quarterly meetings)
Salary: £40,000 - £50,000
Start Date:
As soon as possible
- 23 days annual leave plus bank holidays
- Christmas shutdown
- On-site parking
- Statutory pension
An exciting opportunity has arisen for an experienced Residential Portfolio Manager to oversee a substantial residential portfolio of approximately 350 units within a wider 750-unit property investment portfolio.
Working client-side, you will oversee seven external managing agents, supported by in-house accounts, construction, and maintenance teams. Reporting directly to the Managing Director, this role blends hands‑on operational management with strategic, portfolio‑level decision‑making.
This position is ideal for a commercially minded property professional who thrives on driving performance, controlling costs, improving compliance standards, and optimising portfolio returns.
Systems used: MRI Qube (property management) and Zahara (purchase orders and approvals).
Role OverviewThe Residential Portfolio Manager is responsible for optimising portfolio performance through strong managing agent oversight, proactive maintenance planning, robust compliance management, and disciplined cost control.
Key Focus Areas- Residential portfolio performance and void reduction
- Maintenance efficiency and spend optimisation
- Compliance and health & safety oversight
- Effective coordination of internal teams and external contractors
- Oversight of student accommodation and a London portfolio currently managed in‑house
- Lead and oversee seven residential managing agents.
- Chair quarterly performance review meetings and build strong working relationships.
- Monitor vacancies, lettings activity, and void periods to minimise income loss.
- Authorise rent reviews to ensure appropriate market positioning.
- Oversee student block lettings.
- Review inspection reports to identify tenant care issues, upgrade opportunities, and planned preventative maintenance requirements.
- Agent‑Led Maintenance – Drive a proactive and preventative maintenance strategy across all units and blocks.
- Conduct ROI analysis on larger maintenance and capital expenditure projects.
- Oversee cost‑control processes, including reviewing and approving PO requests via Zahara, achieving economies of scale or bringing works in‑house where appropriate, monitoring LOLER compliance, internet service provision, and fault resolution.
- Landlord‑Direct Maintenance – Work with the Construction Manager to implement short‑, medium‑, and long‑term priorities, coordinate weekend gardening schedules, and oversee utility contract renewals and upgrades with the Utility Manager.
- Lead outsourcing arrangements in line with Renters' Rights requirements.
- Directly coordinate repairs, maintenance, and compliance appointments with tenants.
- Maintain high standards of tenant communication and issue resolution.
- Maintain accurate records on MRI Qube, including inspection reports and compliance documentation.
- Process and organise payment of residential invoices.
- Analyse expenditure and identify opportunities for cost savings.
- Prepare quarterly portfolio review packs and provide commercial insight to senior management.
- Manage insurance claims end‑to‑end, including damage assessments, coordinating quotes and remedial works, submitting claim documentation, liaising with insurers and loss adjusters, and overseeing completion of works and invoice processing.
- Monitor compliance reports and certificate expiry dates via Qube.
- Arrange landlord‑direct appointments for GSCs, EPCs, and EICRs where required.
- Procure and manage Fire Risk Assessments and related health & safety works.
- Manage HMO, selective, and additional licence applications.
- Oversee fire alarm systems and dry riser inspections, ensuring documentation is correctly filed and circulated.
- Oversee block management delivered by external…
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