German Customer Service Advisor

An excellent opportunity has arisen to work for our established client who are based in Weybridge, Surrey as a German Customer Service Advisor. You will have responsibility for dealing with customer enquiries and ensuring orders are processed accurately.

• Job Type: Permanent
• Working Hours:
  Monday - Friday, 8am to 4.30pm / 8.30am - 5pm
• Location:
  Weybridge, Surrey - hybrid working

Benefits:

• Generous holiday allowance
• Pension contributions 4.5% matched
• Yearly discretionary bonus
• Life assurance 4 annual salary
• Flexible benefits platform
• Independent financial advice service
• Enhanced Employee Assistance programme
• Shopping discounts with retailers

As the German Customer Service Advisor, you will be responsible for:

• Process sales orders and quotations
• Develop relationships with customers and assist with any enquires
• Respond to all inbound calls & emails quickly and efficiently
• Ability to de-escalate calls and emails in an effective manner and know when to escalate to senior team members for resolution support
• Work in a flexible manner to assist and support other areas of the Customer Service department and customers as and when necessary
• Many other duties, full job description available upon request.

The successful German Customer Service Advisor will have the following related skills / experience:

• Fluent in German and English, both verbal and written is essential
• Experience of working in a busy and demanding environment.
• Commercially aware
• Ability to multitask with confident organisational skills
• Excellent communication skills
• Good working knowledge of MS Office
• Previous experience of Oracle would be advantageous but not essential