Bilingual Delivery Specialist

General Purpose

Responsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customer’s residence. Safeguards company monies obtained while in the field, property, and vehicles. Maintains a constant level of communication with customers, co-workers, and management.

• Responsible for assisting in the maintenance of Premier Rental-Purchase Stores Standards of Operation.
• Responsible for making deliveries, service calls, retrievals, and relocations in a timely and professional manner.
• Responsible for safeguarding all monies collected while in the field.
• Responsible for the proper care and movement of all merchandise in transport.
• Maintain rented or leased units by making minor repairs to inventory, as well as sterilization and product respect.
• Reviews delivery spreadsheet to be sure item, model and serial numbers match the item going out on the Rental (lease) Agreement and that is being delivered.
• Answers phone in a pleasant and professional manner.
• Retrieve merchandise to be returned to store stock and relocate merchandise if the customer moves.
• Carefully check rental (lease) returns and promptly refurbish to “like new” condition.
• Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner.
• Handles customer service issues in a professional manner.

• Responsible for cleanliness of the backroom and the assigned company vehicle.
• Responsible for helping receive new merchandise.

• Take customer order forms for the customers.
• Verify customer order forms.
• Commit to achieving customer and revenue growth.
• Assist in store cleaning.
• Assists the Store Manager and Assistant Manager in obtaining daily weekly and monthly goals.

• High school diploma, GED, or equivalent work experience.
• Must have a valid driver’s license and a good driving record.
• Must be able to lift and carry loads up to seventy-five (75) pounds.

• Ability to understand oral and written instructions.
• Ability to reason and make independent decisions.
• Ability to manage situations with customers and associates.
• After training, working knowledge of all products in the inventory.

Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required.

• Must be able to cope with the emotional and mental stress associated with dealing with people and situations.
• Required to use a hand truck to move merchandise.

Work is normally performed in the store, in the field, and in customers’ homes. In the field, a variety of conditions may be encountered, including moving merchandise in wide-open spaces, level spaces, across dirt, icy, or uneven surfaces such as gravel. Stairs, wet or slippery surfaces, narrow doorways, etc. may be encountered. Requires driving in various weather conditions as well as exposure to heat, cold, dust, and other uncontrollable conditions.

Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates.