More jobs:
Help Desk Technician
Job in
Wethersfield, Hartford County, Connecticut, 06109, USA
Listed on 2026-03-04
Listing for:
PRI Technology
Full Time
position Listed on 2026-03-04
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Help Desk Technician
Full-time/Permanent
Fairfield, CT
Must be local, no 3rd party
MSP experience is needed.
Responsibilities:
- Day-to-day support of Windows, Hardware, Applications, general networking, and security devices
- Service and diagnosis of hardware and software
- Remote/onsite support
- Handle phone calls
- Respond quickly to problems and demonstrate skillful problem solving
- Work with our team members to assure that the highest level of customer satisfaction and communication is always maintained
- Rotating after hours on call schedule
- Configuring, installation, and maintenance of software and hardware (such as: PCs, Macs, operating systems, system software, software applications, antivirus, printers, and displays)
- Producing detailed documentation of user requests and resolutions for all calls
- Problem solving methods and resolution
- Maintain and update routine information systems and programs
- Configuring, installation, maintenance, and diagnostics of LAN/WAN networks
- Experience with Office 365 and Office suite products
- Ability to multitask and resolve issues quickly
- Experience with PC imaging
- ITIL certification
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