Facility Account Manager

Pay Range

City Wide Facility Solutions provides the following pay range. Your actual pay will be based on your skills and experience. Talk with your recruiter to learn more.

$21.00/yr - $24.00/yr

Do you have experience in building maintenance, janitorial, or similar industries? Do you have strong management experience and good communication skills? If you answered yes, consider this great opportunity with City Wide!

We are seeking a Facility Account Manager to join our team! The Facility Account Manager is responsible for assisting with the management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. The employee must possess the ability to review the client contract and check that work expectations have been met.

Service Areas:

• Bergen County
• Passaic County

Pay rate depends on experience and capabilities ($21/hr - $24/hr). Looking for part‑time up to full‑time employment. Hours vary throughout the week but are sometime between 12 pm to 9 pm, primarily 2nd shift.

• Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business
• Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention
• Execute City Wide's New‑Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use
• Reliable transportation a must (car allowance provided in addition to hourly compensation)
• Other duties as necessary

• High school diploma required or equivalent experience in commercial janitorial services industry
• 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi‑unit or locations
• 3-5 years of Janitorial / Building Maintenance Experience
• Strong planning, organization skills, and attention to detail
• Bilingual is a plus!
• Reliable transportation
• Willingness and ability to clean and assist if needed
• CRM experience preferred

Constant sitting, bending, standing, and walking. Ability to lift up to 45 pounds.

City Wide Facility Solutions offers a competitive compensation and benefits for this position.

City Wide Facility Solutions is a fast‑growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve.

City Wide is an Equal Opportunity Employer.