More jobs:
Desktop Support Technician
Job in
Westwood, Norfolk County, Massachusetts, 02090, USA
Listed on 2026-03-08
Listing for:
Top Prospect Group
Full Time
position Listed on 2026-03-08
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Take the next step in your support career and work on the complex systems and infrastructure challenges that truly test your technical depth.
Contract-to-hire
$70-78K
On-site in MA
Desktop support, network troubleshooting, level 2 support, windows, ticketing systems, hardware support, software support, O365
OverviewThe Tier 2 IT Support Specialist serves as the escalation point for complex technical issues that cannot be resolved by Level 1 support. This role focuses on advanced troubleshooting, system maintenance, and ensuring stable IT operations across hardware, software, and network environments.
Key Responsibilities- Resolve escalated issues involving operating systems, applications, and network connectivity
- Perform advanced diagnostics and root cause analysis
- Support Windows and/or Linux systems, including patching and updates
- Troubleshoot hardware, software, and peripheral devices
- Document solutions and contribute to knowledge base articles
- Assist with basic infrastructure or data center support as needed
- 2–5 years of IT support experience
- Strong knowledge of Windows/Linux and networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems and incident management
- Strong analytical and communication skills
- Bachelor’s degree or relevant certifications (CompTIA, Microsoft) preferred
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×