Case Manager, Supportive Housing

Summary:

This position will provide case management to formerly homeless individuals with a diagnosed mental illness. The Case Manager will provide case management assistance to the supportive housing tenants using an "access and refer" model which will include outreach, assessment, referral, crisis intervention and ongoing life‑skills training. The Case Manager will also work collaboratively with the building's Property Management to foster successful tenancy.

• Provide support to 3 homeless clients transitioning into the supportive housing units and assist them with meeting the obligations of tenancy once they are housed.
• Provide support to 16 clients and families transitioning into the building and assist them with meeting the obligations of tenancy once they are housed.
• Manage a caseload of up to 19 tenants (including several families).
• Conduct comprehensive client assessments to collect psychosocial, financial, employment, housing, educational, and health information as appropriate, and develop appropriate Service Plans.
• Ensure that all supporting documents are verified and on file.
• Develop support systems to meet tenant needs by identifying and coordinating a variety of available services necessary for housing success, self‑sufficiency and family stabilization.
• Refer tenants to available, therapeutic, social service, educational, and medical resources when appropriate.
• Assist in accessing and maintaining entitlement/benefits.
• Assist tenants in developing ADLs, communication and self‑advocacy skills.
• Monitor and document progress of clients as DMHAS requires.
• Attend required trainings to maintain DMHAS standards.
• Conduct crisis intervention as necessary.
• Participate in workshops pertaining to tenants' needs.
• Participate in and assist with outreach and possibly fund‑raising events.
• Develop and maintain contacts/relationships with community resources and partners.
• Work collaboratively with Property Manager.

• Special projects as needed.
• Perform other duties as required.

• Master's degree from an accredited college or university in the social sciences; MSW or related degree.
• Minimum of two years' experience in case management services preferred.
• Motivated with a sense of teamwork.
• Good communication and people skills.
• Bi‑lingual/bi‑cultural a plus.
• Demonstrated skills in working with clients from various backgrounds.
• Embrace the agency's mission to provide basic human needs with compassion and sound ethics.
• Demonstrated proficiency in MS Word, Excel, and Internet usage.
• Valid CT driver's license and insured automobile.

• This position operates in an office environment. Prolonged periods of sitting at a desk and working on a computer.
• Employee may be required to sit; stand for long periods of time; use hands and fingers, handle or feel; reach with hands and arms, see, and hear.