Client Relationship Manager

Life Worx is a premier elder care company seeking a Client Relations Manager to join our Westport office, responsible for inside sales and account management of concierge-level elder care clients within a target market in the Westport area. This position is open for an immediate start!

This role is responsible for the full sales cycle from “initial call to close” for referrals, organic leads, and account management of clients. This role is also responsible for establishing relationships with referral sources within the care and medical community. Thank you for exploring us, and if you are motivated, willing to learn, and grow in the job with interpersonal and communication skills, please apply.

• Client account management – interacting with prospects and clients to find the most fitting solutions for private pay families.
• Building relationships with decision-makers within the senior care/healthcare community to develop a referral pipeline for prospects.
• Collaborating with associates to find the best solution based on client needs.
• Keeping all data up to date and fresh to ensure organizational success.
• Attending relevant events within the community to build new relationships.

• The ideal candidate has excellent verbal and written communication skills, is engaged, actively listens, builds deeper insights, and provides assurance.
• Empathetic, personable, and authentic both in person and over the phone/email.
• Ambitious and interested in career growth, has the bandwidth and entrepreneurial energy to grow the business, and has curiosity for expanding knowledge of the company and clientele.
• Able to problem solve, think on your feet, and deliver solutions catered to clients’ specific timelines, needs, and wants.
• Organized, efficient, and able to function well in small teams.
• Goal and performance-oriented, willing to hold oneself accountable, share and learn from mistakes, and take initiative.

• Bachelor’s degree from an accredited and reputable university.
• Minimum of 2 years in a client-facing role with a proven track record of success.
• Exceptional interpersonal abilities, strong verbal and written communication skills, and excellent time management.
• Available for a full-time, on-site position Monday–Friday
• Must be willing to travel for training and client engagements.
• Willingness to relocate is a plus, but not mandatory.

• Expected target earnings in first year of employment: $,000, based on performance.
• Guaranteed minimum commission for the first 6 months after successful 4-week training.
• PTO – 3 weeks of paid vacation, five personal/sick days, and seven holidays.
• 401k with partial company matching.
• Medical (Oxford UHC), dental and vision insurance with 75% paid by the company.

• Strong earning potential based on recurring revenue generated by your clients.
• Growth-oriented – we have opened a new office or expanded territories each year for the last eight years (NYC, Long Island, Sarasota, West Palm Beach)
• Generally, we promote from within - this position has an opportunity to grow into business development, marketing, operations management, new market leader, etc.
• Culture of entrepreneurship and empowerment – trust is one of our core values, and the leadership team dislikes micromanagement.
• Results matter and weigh against effort and trendline.
• Both tech and people-oriented – while our tech team works hard toward building out new CRM modules, it is also critical that we lead with the human element in our services.