Franchise Business Consultant

Job Description

Job Description

Franchise Business Consultant for NE US Region

Location: Northeast Region - travel to NYC office and franchisee sites, as needed

Reports to:

VP of Retail Operations

Role type:
Exempt

Compensation range: NE region, $100,000 - $120,000 per year

Travel:
Ongoing travel to franchise locations for store openings, training, support, etc.

About Pop Up Bagels

Pop Up Bagels is not just a bagel company—we’re a cultural movement. Our stores are small, our vibes are loud, and our energy is contagious. From signature neon and iconic bullhorns to our “Not Famous but Known” mirror, we’ve reimagined not just how a bagel is created, but how it’s enjoyed:
Grip, Rip and Dip! With a cult-like following, massive social presence, and unparalleled collaborations with top companies, partners and Brand Ambassadors Pop Up Bagels is defining a new food lifestyle brand. We keep things simple, but we do them really, really well. And our customers agree.

The Role

The Franchise Business Consultant (FBC) serves as the primary liaison between the franchisor and franchisees, providing hands-on support to ensure operational excellence, brand consistency, and successful store performance. This role is both strategic and tactical—supporting franchise openings, conducting franchisee training, assisting with daily operations questions, managing supply chain inquiries, and helping resolve escalated customer service issues. The ideal candidate combines strong business acumen with a roll-up-your-sleeves mindset to drive franchise success and uphold brand standards.

• Oversee and assist with new franchise openings, including pre-opening planning, on-site setup, soft openings, and grand openings.
• Partner with internal departments to ensure all pre-opening milestones, compliance items, and supply chain requirements are met.
• Oversee and manage all training for location openings.

• Deliver hands-on, in-store training for new franchisees and their teams, covering brand standards, operations, customer experience, and product preparation.
• Support ongoing education through field visits, webinars, and one-on-one coaching sessions.

• Conduct regular operational assessments to ensure compliance with brand standards, food safety, and labor practices.
• Collaborate with franchisees to identify performance opportunities and implement action plans for improvement.
• Provide recommendations for local marketing initiatives, staffing, and inventory management.

• Act as a liaison between franchisees and supply chain teams to resolve sourcing, delivery, or product quality issues.
• Support new product rollouts and ensure timely communication of menu or packaging changes.

• Assist with escalated customer service issues requiring franchisor involvement.
• Ensure franchisees maintain consistent service recovery practices aligned with company policy.

• Work closely with Marketing, Training, and Operations Support to streamline communication and ensure franchisees have the tools and resources needed to succeed.

• Associates or Bachelor’s degree in Business, Hospitality, or a related field preferred.
• 2–5 years of experience in franchise operations, restaurant, retail, or hospitality management.
• Experience supporting franchisees or multi-unit operations strongly preferred.
• Demonstrated experience training teams and managing store openings.
• Strong interpersonal skills; able to partner with diverse stakeholders from founders to
• Strong understanding of franchise operations, P&L management, and brand compliance.
• Excellent interpersonal and communication skills, with the ability to coach and influence franchisees.
• Problem-solving mindset with the ability to manage multiple projects in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and field reporting tools.
• Willingness to travel as needed for on-site franchise visits and openings.

• Prolonged periods of sitting at a desk and working…