Digital Customer Strategy & Data Manager

Location: Kewstoke

Company description:
Water Utility Company based in Yorkshire region of England.

Job description:

Digital Customer Strategy & Data Manager Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
We offer a salary up to £59k per annum depending on experience A company car allowance scheme (£6000 per year) Annual incentive related bonus (up to 15% of annual salary for the 2026/2027 performance year) Private health care (self only) Attractive pension scheme (up to 12% company contribution) Life assurance cover of 4 times pensionable salary 25 days annual leave plus bank holidays plus an extra wellness day!

A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Where :
This role will initially be based in Bradford but were moving our office to Leeds Valley Park in summer 2026, so youll be based there in the future. There will hybrid working in place for this role. Work type:
This is a permanent opportunity, working full time, 37 hours per week, Monday Friday between a working window of 8:00am-6:00pm. We have an exciting opportunity for a Digital Customer Strategy & Data Manager to join the Customer Experience team at Yorkshire Water.

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Yorkshire Waters ambition is grounded in doing what is right for customers. This means both meeting the evolving expectations of our customers, for a simple, reliable, digitally-enabled experience, as well as the increasing expectations of our regulators who mandate minimum service standards. Where you fit in:
The Digital Customer Strategy & Data Manager will lead the development and execution of an enterprise-wide customer data and digital strategy that delivers improved customer experiences, operational efficiency, digital channel adoption, and regulatory compliance. You will act as the strategic owner of customer data governance and digital experience principles ensuring the organisation maximises value from its digital investments, systems (CRM, billing, web, and telephony), and data ecosystem.

You will provide strategic leadership across customer data, digital journeys, digital product ownership, insights, and cross-functional prioritisation ensuring decisions are insight-led, consistent, and aligned to business and customer outcomes. Some key role requirements include the following Set the direction for the business in our digital ambition, ensuring a clear roadmap of capability to drive our digital aspirations, contributing to better customer outcomes, compliant service, and improved efficiencies.

Establish and embed a clear accountability model for customer data (aligned to RACI approaches) and ensure we are managing customer data in a way which adds value to the overall business and customer. Champion trust, transparency, GDPR compliance, accessibility and inclusivity principles in all digital and data-led initiatives. Translate strategic ambitions into a clear, phased roadmap covering web, app, automation, CRM, telephony, proactive notifications, education, and self service capabilities.

Champion proactive management and investment decisions for digital platforms, including…