Customer Service Advisor

Customer Service Advisor/Claims Handler

Red Recruitment is recruiting a Customer Service Advisor/Claims Handler for our client based in Weston Super Mare.

This role is perfect for a proven people leader who thrives on driving results and shaping high-performing teams.

The role will be office-based, Monday – Friday, with a salary of £25,909 per year.

• Salary: £25,909 per annum
• Hours:
  
  Monday – Friday, 38.5 hours per week
• Contract:
  
  Permanent
• Location:
  
  Weston Super Mare
• Generous holiday
• Progression opportunities
• Company pension

• Deliver a smooth, customer‑focused claims experience by guiding policyholders through the claims process from start to finish.
• Handle inbound and outbound calls, providing expert advice, answering questions, and resolving issues with a friendly, professional approach.
• Take ownership of each claim, ensuring fair treatment and timely resolutions, whether that involves arranging repairs, ordering parts, or settling claims.
• Maintain accurate, detailed records in our systems, supporting high‑quality service and compliance.
• Collaborate with team members and support colleagues to achieve departmental goals.
• Identify opportunities to improve processes, making our claims journey faster, easier, and more satisfying for customers.

• Outstanding communication skills – confident, clear, and empathetic.
• A customer‑first mindset with a genuine desire to help.
• Sharp attention to detail to ensure accuracy and thoroughness.
• Strong analytical thinking to assess claims fairly and effectively.
• Adaptability to change, with a positive attitude towards new processes and challenges.
• Comfortable with Microsoft Office (Word, Excel, Outlook) and quick data entry.
• Familiarity with call centre software and claims processing systems is a plus.
• Previous experience in customer service or claims handling is advantageous but not essential.

If you have the relevant skills and experience of a Customer Service Advisor/Claims Handler and are interested in the position, please apply now!