Band 3 Sexual Health Administrator

Role Overview

Band 3 Sexual Health Administrator – 23.5 hours per week (Monday 08:45‑17:00, Wednesday 09:45‑18:15 (Weekly Portishead clinic), Thursday 10:45‑19:00). Post holder will work in the Weston General Hospital clinic and at a community clinic in Portishead (temporarily at Weston General Hospital).

• Welcoming patients and providing a friendly, professional welcome to visitors, patients, staff and service users.
• Using multiple clinical systems to book appointments, prepare and process patient notes, and manage and process patient referrals and medical correspondence.
• Answering telephone calls, taking accurate messages, dealing with queries and triaging patient and professional enquiries via phone, face‑to‑face, fax, email or mail.
• Preparing and updating documentation using computerised systems, including photocopying, filing, scanning and record keeping.
• Ensuring patient attendance to clinic in line with the Patient Access Policy and liaising with local hospitals and clinics.
• Maintaining high standards of patient care by enacting the Trust’s values at all times.
• Managing own time effectively, prioritising workload to meet competing demands in a busy, high‑pressure environment.
• Responding to upset or angry members of the public calmly and professionally, understanding role limitations and accessing support when needed.
• Participating in the Trust’s annual appraisal process and providing evidence to meet Knowledge Skills Framework requirements.
• Keeping spreadsheets and relevant systems updated with patient outcomes to enable accurate audit.
• Taking part in audit and associated duties.
• Maintaining IT literacy and updating skills in line with the introduction of new systems within the Trust.
• Receiving, sorting, date‑stamping and distributing incoming mail and preparing outgoing mail.
• Providing support to other administrators and covering annual leave or sickness leave when required.
• Potentially working over other sexual health sites.

• Fluency in English – assessed at interview (Part 7 of the Immigration Act 2016).
• Ability to work independently and manage competing deadlines in a busy, high‑pressure environment.
• Experience with clinical administration is preferred but not mandatory.
• IT literacy and willingness to learn new computerised systems.

We are an equal opportunities employer and actively encourage applications from Black, Asian and minority ethnic candidates and other under‑represented groups. We welcome applicants from diverse backgrounds and are committed to providing an inclusive work environment.

University Hospitals Bristol and Weston NHS Foundation Trust is one of the largest acute Trusts in the UK, serving over 500,000 people across South West England. We are rated “Good” by the CQC and are committed to safeguarding and protecting children, young people and vulnerable adults.

Information provided in your application will be securely stored and used to set up your employee record. Please note that all official communication will be via NHS email; any requests for payment or personal details outside of NHS channels are suspicious.