General Manager

Key Accountabilities (results expected to be achieved)

• Consistent profit growth of the service center through supporting sound business decisions, operating on brand and on time, and prioritizing continuous expansion of the customer market.

• Implement process improvements and structure to avoid profit loss.

• Lead, manage, and hold employees accountable to support their success

• Supervise service center employees which includes but is not limited to onsite and remote employees.

• Manage an annual budget and run operations under it – which will include an understanding of monthly projections and re-projections.

• Generate sales revenue by expanding the customer base along with upselling current clients.

• Survey all future job sites.

• Perform semi-skilled tasks in connection with installation, teardown and modifications of barricade and graphics

• Collect service center inventory on a bi-annual basis.

• Ensure all administrative duties are completed timely and accurately which include, but are not limited to:

  • Processing and completing work orders.

  • Purchase and inventory all stock items – tools, building materials and cleaning supplies to remain within the monthly budget.

  • Review and approval of employee time sheets and all other payroll related items.

  • New hire paperwork and applicable company orientation practices.

  • Conduct employee performance reviews and evaluations as directed.

  • Scheduling of employees to ensure efficiency with a cost-control mindset.

  • Manage employees expense reports as applicable.

• Hire, train and motivate all new personnel with a focus of installing a high level of craftsmanship and safety.

• Manage care, inventory and allocation of tools, uniforms and materials provided to employees.

• Manage the repair, cleaning and inventory control of all barricade panels and accompanying hardware

• Oversee care, cleanliness, and maintenance of field fleet vehicles.

• Facilitate strong relationships with clients by engaging in proactive communication and providing exceptional customer service.

• Manage requirements of all jobs to ensure proper execution – on brand, on time.

• Implement safety and training programs for employees, inducing OSHA and DOT training.

• Protect and secure all company assets on a daily basis.

• All other duties assigned by supervisor.

• Demonstrates Core Values of Keep Your Word, Care for Colleagues, Exceed Customer Expectations, Done Right the First Time, and Think Like an Owner

• Bachelor's degree preferably in business, project management, building construction technology or similar field.

• 5+ years of demonstrated experience in commercial construction or retail project management.

• Possesses a valid driver's license from state of residence and a clean driving record per company standards. Ability to obtain a valid DOT medical card is a requirement.

• Notable experience in reading construction blueprints and store elevation drawings.

• Willing to learn and become skilled in Boston Retail Solutions current software programs.

• Proficiency in Google Workspace is a plus.

• Excellent communication skills, both written and verbal.

• Strong attention to detail with the ability to manage multiple projects with urgent deadlines and flexible priorities.

• Able to properly manage time, stay organized and exercise problem solving skills.

• Willing to take instruction, follow company standard operating procedures, and utilize good judgment and experience to complete position duties.