IT Help Desk Specialist Westmont, IL

A leading technology solutions provider in the engineering software industry is conducting a confidential search for an IT Help Desk Specialist
. This team supports a global workforce and drives secure, reliable IT operations across U.S. and international offices.

• Serve as first-line technical support for on-site and remote employees across the U.S. and international offices.
• Troubleshoot and resolve hardware, software, network, and infrastructure issues.
• Configure, deploy, and track desktops, laptops, and peripherals.
• Manage user onboarding/offboarding, hardware procurement, and system documentation.
• Provide user training and create support resources.
• Collaborate with vendors and internal stakeholders to maintain high service levels.

• Associate degree in Computer Science, Information Technology, or equivalent work experience.
• Data Clear Certification (or equivalent recognized data-security credential) required.
• Minimum 1 year of technical support or help-desk experience.
• Strong troubleshooting skills for Windows/Mac hardware, MS Office 365, cloud applications, and network connectivity (Ethernet, wireless LANs, DHCP/DNS).
• Excellent customer service and ability to explain technical concepts to non-technical users.
• Ability to lift and carry IT equipment up to 50 lbs.

• Competitive total rewards package with medical, dental, vision, 401(k) and profit sharing.
• Generous paid time off, holidays, and parental leave.
• Flexible work options; position requires approximately 60% on-site presence.
• Professional growth and development opportunities.