Patient Services Coordinator MRI

Overview

IBJI is looking for a professional, flexible and positive Patient Services Coordinator to join our MRI Office team. Bilingual Spanish is preferred for this location. The role requires a proven track record of excellent customer service, positive culture contribution, and strong teamwork in a fast-paced environment.

Location:

Westmont MRI, Illinois Bone and Joint Institute (IBJI).

• Welcome patients and visitors by delivering high-quality customer service.
• Prepare paperwork to facilitate efficient operation and excellent service.
• Answer general inquiries and manage appointment scheduling.
• Phone reception, patient triage, and escalation to appropriate staff.
• Registration/pre-registration procedures, including review of patient demographics and insurance; advise patients on required documents.
• Check-in/check-out procedures and patient chart management.
• Collection and posting of patient responsibility payments (including copays and deductibles).
• Insurance verification and referral management as required.
• Maintain a clean and safe work environment.
• Other office duties as assigned.

• Education:
  
  High school diploma or equivalent required.
• Experience:
  
  Minimum one year of experience in a customer service role (medical office experience preferred).
• EHR experience (Epic experience preferred).
• Skills:
  
  Knowledge of medical terminology preferred; ability to handle highly confidential, sensitive, and non-routine information; familiarity with scheduling and rearranging appointments.
• Proficiency with Microsoft Office and Windows-based applications; insurance payer and eligibility knowledge.
• Team player with the ability to work in a fast-paced environment; flexible schedule as needed.
• Neat, professional appearance; strong written and verbal communication skills; results-oriented with attention to process.
• Willingness to attend and complete ongoing training to maintain responsibilities.

Evening shifts Monday – Friday, 1:00pm – 9:30pm.

We offer a competitive compensation package that includes health, life, dental, and vision insurance; generous PTO accrual; 401K, profit sharing, employee assistance program, and disability coverage. Additional benefits include wellness programs, health savings accounts, flexible spending accounts, , and paid holidays and paid time off.

The main focus of the Patient Services Coordinator I is to deliver exceptional patient-centered service and support IBJI teams. Responsibilities include accurate registration, optimal patient scheduling, and other office duties contributing to a positive patient experience and helping the organization achieve its goals.

Work may require hand dexterity for office machines, calculator, or computer keyboard; may involve stooping, bending, reaching, wearing a headset, and sitting for extended periods. Ability to view a computer monitor is required.

Must be available to work evening shifts Monday – Friday (1:00pm – 9:30pm). Work is performed in a fast-paced office environment with frequent contact with physicians, staff, patients, and the public. Some times may be stressful, and contact may involve dealing with upset individuals.

This description is intended to provide basic guidelines for meeting job requirements. Duties, experience, qualifications, skills, supervisory relationships, and environmental/working conditions may change as needs evolve. Salary: $17.00 - $23.00 per hour. Benefits listed apply to benefit-eligible employees (30+ hours per week).