Used Vehicle Intake Specialist

What to Expect

Tesla is seeking a Used Vehicle Intake Specialist within the Used Car Operations business. This team is responsible for ensuring seamless customer experiences for all acquired lease returns across North America.

As a Used Vehicle Intake Specialist, you'll play a critical role in evaluating the condition of vehicles entering Tesla's Used Vehicle Program. This position requires a blend of technical expertise in vehicle damage assessment, strong customer service skills, and the ability to collaborate with internal teams to deliver a seamless experience. You'll ensure accurate damage reporting, generate repair estimates, and support customers throughout the intake process while contributing to Tesla's mission of sustainability.

• Assess vehicle damage using photos and on-site inspections, determining severity to estimate parts, labor and repair time
• Address customer inquiries about wear-and-tear fees and the intake process
• Resolve customer and internal teams' requests promptly, maintaining a focus on exceptional service and accuracy
• Collaborate with cross functional teams including sales, financial services and used car stakeholders in support of customer and vehicle journey
• Prioritize tasks, organize workflows and adapt to shifting business needs to meet deadlines
• Maintain detailed records of vehicle condition and assessments using Tesla's internal tools

• 3-4 years of body repair experience, or 1-2 years of auto damage appraisal experience
• 1-2 years of customer service experience with strong communication skills
• Experience identifying after-market parts
• Proficiency in Microsoft Office 365 and web-based tools
• Ability to work weekends and holidays as needed
• Valid driver's license and an acceptable and safe driving record
• Ability to obtain appropriate state licensing, where applicable

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans with plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program