Customer Service Associate

Are you ready to dive into an exciting role at the heart of LaCassa Plumbing in Westmont, IL? If you're seeking a fulfilling career with a reputable company, join us today as our full‑time Customer Service Associate!

Joining LaCassa Plumbing means stepping into a vibrant, family‑oriented work environment where your talents and ambitions are valued. As a Customer Service Associate, you'll enjoy competitive pay starting at $19 an hour, plus attractive spiffs offered for booked calls monthly
. We believe in a healthy work‑life balance and provide paid time off (PTO), making your personal time as important as your professional growth.

Our culture is built on a foundation of integrity, reliability, and a genuine commitment to excellence in plumbing solutions. With us, you'll not only find a job but a place where you can thrive, learn, and advance your career!

We have been providing excellent residential plumbing services throughout our community for over 20 years! Everything from drain cleaning and fixture repair to sump pump repair and water heater replacement, we do it all. Every day, we strive to treat our all customers like family as we believe in exceptional customer care and honesty. With our experience and skill, we have all the solutions that fit each client's needs and budget!

We are residential service experts to our customers, so every day we do our best to meet and exceed those expectations!

We have a professional and experienced team here  staff is very valuable to us, so we ensure that they are taken care of. For our amazing team, we offer great benefits, an uplifting team environment, and opportunities for advancement and growth!

As a Customer Service Associate, your typical workday revolves around providing stellar service to our valued clients. You'll manage customer inquiries, displaying professionalism and a friendly demeanor, while efficiently scheduling service appointments and dispatching our skilled technicians. Your attention to detail will be critical in maintaining customer records, ensuring smooth billing and invoicing processes. You'll work closely with our field technicians to provide timely customer updates.

Additionally, you'll play a key role in obtaining permits for specific jobs, ensuring seamless project execution. All of this will be part of your full‑time schedule, which offers flexibility between Monday - Friday or Tuesday - Saturday.

• Customer service experience
• Dispatching experience
• Ability to adapt and work well under pressure
• Strong communication skills
• Outgoing personality with a lot of patience
• Proficient in managing and posting content on company social media accounts

• Proficiency in computer applications is a bonus
• Ability to speak Spanish is a plus, as we serve a diverse clientele
• Knowledge of creating engaging content, including videos, graphics, and written posts, to effectively promote the company's brand would be a plus

Are you ready to make a significant impact in your career? We've streamlined our initial application process to be quick, easy, and mobile‑friendly. Apply now as our Customer Service Associate to embark on your exciting journey at LaCassa Plumbing!