National Account Manager

** Champions Do More*
* As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner  Matt Ebert .

For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

** Responsibilities*
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* JOB PURPOSE:

** The National Account Manager is responsible for the strategic management, growth, and satisfaction of key national accounts within the collision repair industry, including insurance carriers, fleet operators, and other large-volume partners. This role is critical in maintaining and expanding relationships, ensuring contractual obligations are met, and identifying opportunities to enhance collaboration and business outcomes. The ideal candidate will have a strong background in account management, collision operations, customer service, and strategic communication.

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* ESSENTIAL DUTIES AND RESPONSIBILITIES:

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* + Develop and execute strategic account plans tailored to each national partner to ensure long-term growth and retention.

+ Identify expansion opportunities within existing or new accounts to drive revenue and service penetration.

+ Collaborate with leadership to align account goals with broader company objectives.

+ Serve as the primary point of contact for national clients, maintaining strong, trusted relationships across all levels of partner organizations.

+ Facilitate regular business reviews and strategic meetings to align performance, expectations, and goals.

+ Act as the voice of the customer internally, advocating for the account needs while balancing operational capabilities.

+ Track key account metrics (including but not limited to) volume, revenue, estimate accuracy, customer satisfaction, cycle time, and any additional carrier KPIs.

+ Provide detailed reporting and analysis to both internal stakeholders and external partners to highlight performance trends and improvement areas.

+ Utilize data to drive actionable insights and enhance the overall partnership experience.

+ Quickly address and resolve account-level issues by coordinating with internal teams and stakeholders.

+ Lead root cause analyses and implement corrective action plans to address recurring problems or breakdowns in processes.

+ Maintain a solutions-oriented approach that balances customer satisfaction with operational efficiency.

+ Partner closely with operations, finance, legal, marketing, and training teams to ensure seamless execution of account initiatives and programs.

+ Lead or participate in cross-functional initiatives aimed at improving the partner experience and strengthening relationships.

+ Ensure that all account activities align with contractual terms and service level expectations.

+ Participate in contract renewal negotiations and assist in the onboarding of new strategic accounts.

+ Maintain documentation of all agreements, renewals, and compliance-related activities.

+ Identify process inefficiencies and propose innovative solutions to enhance the service experience for national partners.

+ Lead initiatives that improve consistency, quality, and communication across the account lifecycle.

+ Stay informed of industry trends, customer expectations, and competitor offerings to maintain a competitive edge.

+ Travel to client site visits, strategic meetings, performance reviews, and industry events.

** Qualifications*
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* QUALIFICATIONS:

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* + Minimum of 5 years of experience in the collision repair industry, with a focus on operations, account management, or customer relations.

+ Demonstrated success in managing high-impact accounts and consistently meeting or exceeding performance targets.

+ Strong written and verbal communication skills, with the ability to present and influence at all levels of an organization.

+ Excellent interpersonal and relationship-building abilities, with a customer-first mindset.

+ Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, data analysis, reporting).

+ Must have a valid driver's license and a safe driving record.

+ 50% of overnight travel including air travel required to support national account needs and build face-to-face relationships.

+ Skilled in managing contract renewals, pricing discussions, and service level expectations while maintaining strong partnerships.

+ Ability to represent the company with professionalism and credibility at senior leadership levels.

+ Proficiency with PC, Repair Management Software (CCC/Mitchell), Power Bi, Smartsheet, MS Office, and online…