Service Advisor - Laurel BMW of Westmont

Service Advisor – Laurel BMW of Westmont

Join Auto Nation as a Service Advisor at Laurel BMW of Westmont. You’ll help service 20,000 cars a day and build customer loyalty, using leading‑edge technology to uncover selling opportunities while ensuring vehicle safety.

Working in our state‑of‑the‑art service department, the Service Advisor is the liaison between Service Technicians and customers. In this role you explain the technician’s recommendations and suggest up‑sell opportunities to keep the customer’s vehicle safe and to meet sales & customer satisfaction targets.

• Set, confirm, and prepare appointments with customers for a great service experience.
• Meet or exceed targeted sales goals and the customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs through vehicle walk‑around, inspections, and test drives.
• Use a consultative selling process to plan ongoing required maintenance.
• Produce repair orders for customers, including accurate cost and time estimates.
• Maintain frequent communication with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on vehicle status as preferred.
• Ensure customer satisfaction and loyalty.
• Gain superior product knowledge to assist customers effectively.
• Deliver an exceptional customer experience.

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in‑state driver’s license and an acceptable, safe driving record.

Commission based. $5,500 – $11,000 per month.

• Competitive compensation and 401(k) matching.
• Health, dental, vision insurance and maternity benefits.
• Associate purchase and discount programs for new and pre‑owned vehicles, services, parts and accessories.
• Access to amazing deals and discounts through You Decide.
• Support of the DRVPNK mission for cancer research.

Auto Nation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions. We value diversity, equity, and inclusion and welcome candidates from all backgrounds. Even if you do not meet every requirement, we encourage you to apply.

Entry level

Full‑time

Other

Retail Motor Vehicles