Shelter Support Staff

Make a Difference Every Night

Join Human Services Programs of Carroll County (HSP) and be part of a mission-driven team working to ensure homelessness in our community is short, rare, and non-recurring. As a Shelter Support Staff member, you will provide compassionate, hands-on support to individuals and families experiencing homelessness, helping them take steps toward stability and self-sufficiency.

What You’ll Do

• Be a steady presence:
  Provide overnight coverage to ensure a safe, supportive environment for shelter participants.
• Promote dignity and respect:
  Use motivational interviewing and trauma-informed care to assist participants in following shelter guidelines and achieving their goals.
• Ensure safety and order:
  Conduct hourly safety checks, monitor security systems, and respond calmly to crises, contacting Mobile Crisis or emergency services when needed.
• Keep things running smoothly:
  Complete shift reports, maintain accurate records in HMIS, and communicate effectively with the next shift.
• Maintain a welcoming space:
  Oversee cleanliness of common areas, bedrooms, and facilities; assist with intake and exit processes for participants.

What We’re Looking For

• Education:
  
  High school diploma or equivalent.
• Skills:
  
  Strong interpersonal and communication skills, ability to de-escalate situations, and basic computer proficiency (Microsoft Office).
• Experience:
  
  Comfort working with individuals facing barriers such as mental illness, substance use, trauma, or criminal history.
• Other Requirements:
  Valid driver’s license and proof of insurance.

Why Join HSP?

• Impact:
  Every shift you work helps create a safer, more hopeful community.
• Growth:
  Gain valuable experience in human services, crisis intervention, and community support.
• Teamwork:
  Work alongside passionate professionals committed to ending homelessness in Carroll County.

Ready to make a difference?
Send your resume and cover letter to recruiting