Shelter Support Staff – Night Night Shelter

Make a Difference Every Evening

Join Human Services Programs of Carroll County (HSP) and help ensure homelessness in our community is short, rare, and non-recurring. As a Shelter Support Staff member, you’ll provide compassionate, hands-on support to individuals and families, creating a safe and welcoming environment while helping participants take steps toward stability.

Schedule

Sunday–Thursday, 4:00 PM – 12:00 AM

What You’ll Do

• Be a steady presence:
  Provide evening coverage to maintain a safe, supportive environment for shelter participants.
• Promote dignity and respect:
  Use motivational interviewing and trauma-informed care to assist participants in following shelter guidelines and achieving their goals.
• Ensure safety and order:
  Conduct hourly safety checks, monitor doors and security cameras, and respond calmly to crises—contact Mobile Crisis or emergency services when needed.
• Support participants:
  Complete intakes and exits, including bag checks (no direct contact), paperwork, and room preparation.
• Keep things running smoothly:
  Complete shift reports, chore charts, and communicate effectively with the next shift.
• Maintain a welcoming space:
  Oversee cleanliness of common areas, bedrooms, and facilities; supervise laundry and housekeeping tasks.

What We’re Looking For

• Education:
  
  High school diploma or equivalent.
• Skills:
  
  Strong interpersonal and communication skills, ability to de-escalate situations, and basic computer proficiency (Microsoft Office).
• Experience:
  
  Comfort working with individuals facing barriers such as mental illness, substance use, trauma, or criminal history.
• Other Requirements:
  Valid driver’s license and proof of insurance.

Why Join HSP?

• Impact:
  Every shift you work helps create a safer, more hopeful community.
• Growth:
  Gain valuable experience in human services, crisis intervention, and community support.
• Teamwork:
  Work alongside passionate professionals committed to ending homelessness in Carroll County.

Ready to make a difference?

Send your resume and cover letter to recruiting