Medical Front Office - Patient Service Specialist

Overview

Position: Patient Service Specialist
Location: Westminster, MD
Type of Employment: Full-time
Schedule: Monday/Wednesday 8am - 4:30pm, Tuesday/Thursday 10am - 7pm, and Friday 7am - 1:30pm
Compensation: $16.00 - $18.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Westminster, we want them to have an exceptional experience — starting at the front desk. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

• Start Strong:
  Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh:
  Generous PTO to maintain a healthy work-life balance
• Your Health Matters:
  Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future:
  Company-matching 401(k) retirement plans as well as life and disability protection

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Maintain regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and the business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

• Minimum — High School Diploma or GED
• Preferred — 1 year front desk experience
• Preferred — Healthcare experience