Dispatcher - Customer Service Representative

Overview

Tim Kyle Company, Inc., located in Westminster, MD, is hiring a full-time Dispatcher - Customer Service Representative who thrives in fast-paced environments and enjoys making a real impact every single day. If you're looking for a dispatching role that combines scheduling precision, customer connection, and problem-solving, we want to hear from you!

We offer our Dispatcher - Customer Service Representative a competitive wage
, along with comprehensive company-wide benefits
, including:

• Medical
• Dental
• Vision
• Paid holidays
• Accrued vacation pay
• A company-provided iPhone & laptop

TIM KYLE COMPANY, INC.: OUR MISSION

Since 1986, we have been delivering exceptional service and work performance. We believe that honesty, respect, and integrity are important. We have up-front pricing and respect our clients and their property. We are proud to have been named "Carroll's Best" since 1999 by the citizens of Carroll County, Maryland. We have also been given a Five-Star Rating through Five-Star Rated Home Services Review!

We strive to always do our best, and it's nice to get rewarded for our commitment to our customers. We recognize that our employees are integral to our accomplishments. We'd like to welcome you aboard and help you apply your skills and knowledge on the path to success.

As our full-time Dispatcher - Customer Service Representative, your day starts with coordinating technician schedules, optimizing routes, and responding to customer calls with professionalism and care. You'll be the voice our customers trust and the planner our technicians rely on. From tracking job progress to updating the CRM system and assisting with performance reports, your role ensures every job runs smoothly and every customer feels supported.

• Strong multitasking and organizational skills
• Excellent verbal communication and active listening skills
• Proficiency with CSM systems
• Knowledge of basic electrical and HVAC terminology
• Ability to handle high call volume while maintaining accuracy

We're looking for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering exceptional service.

Ready to take the next step in your career with a company that values your skills and supports your growth? Apply now! Our initial application process is quick, easy, and mobile-friendly. Don’t miss your chance to join a dispatching team that's making a difference every day!