Commercial Excellence Coordinator

The Commercial Excellence Coordinator – Regional (U.S.) is the central commercial interface for an agent-led sales model, accountable for ensuring that independent agents can sell effectively, compliantly, and efficiently. The role operates as a single point of accountability for all non-operational commercial activities across an assigned U.S. region spanning sales operations, pricing, contracts, reporting, and customer coordination.

In an agent-heavy model, this role replaces fragmented functional touchpoints with a unified commercial partner, protecting pricing discipline, accelerating deal execution, and improving agent enablement—while maintaining scale, consistency, and governance.

• Serve as the embedded commercial partner to regional agents, acting as their primary interface into the organization
• Reduce complexity and friction for agents by owning coordination across internal commercial functions
• Ensure agents remain focused on revenue generation, not internal navigation or process management
• Balance commercial agility with policy compliance in a decentralized selling environment

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field or experience in lieu of degree
• 2+ years of experience in commercial operations, sales support, or project coordination roles.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Strong analytical skills with the ability to interpret data and generate insights.
• Excellent communication and interpersonal skills to work effectively with cross-functional teams.

• Knowledge of data visualization tools like Tableau or Power BI.
• Familiarity with commercial strategy frameworks and sales methodologies.
• Previous experience in a commercial excellence or sales operations role within a B2B environment.

• Act as the single point of contact for all agents within their geography on commercial and sales-support matters
• Provide day-to-day support across pricing, contracts, reporting, sales tools, and customer inquiries
• Proactively manage agent needs and risks that could impact revenue, customer experience or compliance
• Coordinate deal execution within an agent-led selling framework, including opportunity and pipeline support
• Ensure consistent application of commercial policies across independent agents
• Own regional tracking and updates of pricing/contract statuses
• Act as liaison between agents and other internal functions to ensure governance without slowing sales
• Translate commercial data into actionable insights
• Surface risks and opportunities specific to agent behavior and market dynamics
• Identify recurring pain points in the agent model and drive process simplification and standardization
• Support rollout and adoption of enterprise commercial excellence initiatives at the local level
• Triage issues within Implant Base and ensure on time case bookings