Broker Support Specialist

** Broker Support Specialist
**** Fidelis
* *** Westminster, CO
**** About Fidelis
** Fidelis Consultants, an Integrity company, is a leading insurance brokerage, based out of Gilbert, Arizona, that specializes in Medicare, individual health and ancillary products. Founded in 2013, Fidelis Consultants has quickly expanded throughout the Southwest and beyond due in large part to their exceptional agent and client model. To the clients they serve, Fidelis Consultants embodies all the qualities of their name — faithful, loyal, true — in their commitment to deliver superior service, customer support, professional advice, care and compassion.

They recognize and embrace the important role of a trusted advisor in the lives of the 70,000 individuals they serve. For more information, visit
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* Job Summary:

** As the Broker Support Specialist, every task you do will support the independent brokers who sell the products and services within Fidelis’ portfolio. As we specialize in Medicare, we are looking for someone with significant field and/or call center experience who is now or is willing to become a subject-matter expert on all things Medicare & Health Insurance, especially in the region we cover (West Coast).

We would also train the right candidate if they have a strong background in other products we support (Medicare, Individual Health, Life, Ancillary Benefits, Final Expense, etc.). You will be part of the team the agents turn to for advice and recommendations as they build their businesses. You may be asked to assist in event planning for Lead Days, AEP Rollout, Agent Appreciation, and other events.

In addition to supporting agents already working with Fidelis, you will continue our growth in the marketplace by helping other agents and agencies tap into the Fidelis support and resources we make available to all of those working with us.  We have a proprietary training system that you will assist with, and we also provide field training and support.  You will need to be a fully licensed and contracted agent under Fidelis to successfully perform your new role as Broker Support Specialist.
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* Primary Responsibilities:

*** Provide answers/support for Fidelis Agents & Downline Agencies
* Facilitate agent onboarding and training
* Build professional relationships with brokers and carrier reps
* Drive broker production with data and coaching insights
* Assist brokers with marketing and sales supply needs
* Assist during agent events and activities
* Ensure sales kits and supplies are fully stocked
* Adhere to and share best compliance practices
* Stay up to date with Medicare information, products, laws, and trends
* Assist the Sales Director & Fidelis Team as needed
* Positively represent Fidelis Consultants
** Primary

Skills & Requirements:

*** At least 1 year of Medicare, Health, or Life Insurance sales or support experience
* Current Life & Health Insurance Producer License (or ability to obtain within 30 days of employment)
* Sales certification preferred
* Bilingual (Spanish) highly preferred
* Driver’s License
* Eligible to work in the US
* Candidates may be subject to a full background check including drug/alcohol testing.
* Sales or Customer Service experience
* Broker Support experience
* Critical thinking and problem-solving
* Ability & willingness to learn quickly;
Teachability
* Time management, able to meet deadlines
* Prioritization & organizational skills
* Ability to work independently with little supervision
* Dedication to assigned tasks and teamwork
* Strong communication / Interpersonal skills
* Familiarity with basic technology & computer skills
** Why Work Here
** We love celebrating all your hard work with fun and swag — and we love giving back! You can look forward to friendly competitions and contests, as well as activities that help raise money for charities in the communities we serve.

At Integrity, we include benefits that make work-life more fun with more peace of mind for you. These benefits include but are not limited to:
* Generous PTO and holiday schedule, with extra time off for community service and your birthday
* Multiple health insurance plans to choose from
* 401(k) with immediately vested employer…