Community Manager III

The Community Manager 3 is responsible for full cycle property management job duties, including marketing and leasing, member management, regulatory compliance, financial management, reporting and data entry, and maintenance direction in coordination with the Regional Maintenance Supervisor. The Community Manager 3 completes these job duties or assigns to supervisors under their supervision and guidance.

The Community Manager 3 sets and meets goals and key performance indicators (KPIs), focused on NOI, occupancy, revenue, collection rate, member satisfaction, compliance requirements, employee satisfaction, cost savings initiatives, and response time to maximize property performance and support to members.

Properties aligned with the Property Rehabilitation Project have multi layers of funding that include HOME, Tax Credit, and Project Based Section 8 units. The Community Manager 3 manages larger, complex, layered subsidy communities, or manages portfolio initiatives that contribute to overall portfolio success such as training, cost savings pilot programs or compliance initiatives.

Essential Job Duties are performed with strict adherence to Maiker standards, policies, and procedures, and to local, State and Federal laws and regulations. Other job duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop and implement marketing plan and leasing plan for community
• Direct marketing and management of all housing rental applications
• Interview prospective members, perform verifications for Low Income Housing Tax Credit Program, HUD 4350.3 Occupancy Handbook, HOME, and Project Based Section 8 program
• Lease apartments, showing prospective members apartment models and available apartments
• Provide resources on schools, shopping, recreational facilities, public transportation
• Collect security deposits, complete paperwork outlining conditions/terms of occupancy

• Maintain occupancy and rent revenues
• Collect all rents including delinquent rents and maintain uncollected rents below 2-3%
• Investigate member complaints, inspect vacated apartments to assess repairs or maintenance
• Resolve member complaints concerning other members or visitors
• Adhere to all laws relative to multi-family housing including Fair Housing Act and ADA
• Partner with Maiker’s Family and Community Vitality (FCV) Team to create an environment of belonging and connection among community members
• Partner with Maiker’s FCV Team to work towards housing stability for all community members
• Where required, oversee the entire eviction process
• Direct, plan and implement member events and office themes with Assistant Community Manager and Leasing Consultant

• Achieve NOI at property
• Assist Maiker to achieve goals of entire property management group and other departments
• Present recommendations to DPO/MPO as needed to better maximize property performance
• Work with DPO/MPO to develop annual operating budget
• Obtain DPO/MPO approval before exceeding budgeted line items
• Prepare and submit all reports as required, including Monday Morning Reports, 4P reports, monthly financial reports, and market surveys
• Enter accurate and timely financial, community and member data into data management system

• Work with project development team and onsite renovations team
• In collaboration with Manager of Maintenance Operations, direct and coordinate activities of maintenance staff engaged in repairing plumbing or electrical malfunctions, painting apartments or buildings, and performing landscaping or gardening work
• Arrange for outside personnel to perform maintenance, as needed
• Arrange for other site related services such as extermination or carpet cleaning
• Inspect all apartments delivered by the maintenance staff as ready
• Make final determination if apartment meets Maiker standards and is ready to rent
• Maintain and monitor "Make Ready Board" and Community Key Control system
• Survey exterior of community to ensure quality standards are met
• Record deviancies and write work orders to address discovered needs

• Manage, direct and coordinate efforts of staff; hire, schedule, train, evaluate, promote, counsel, and discipline associates
• Perform and supervise all functions of Assistant Community Manager and Leasing Consultant, as needed
• Monitor the final outcome of tasks delegated to community staff
• Lead daily
  10-minutestand up meetings or other forms of communication with the entire team
• Adhere to and hold team accountable for Maiker Standards of Performance
• Provide frequent feedback and coaching, conduct annual performance review for direct reports

• High School degree or equivalent education level
• 5+ years of experience as a Community/Property Manager in Affordable Housing
• Certifications, such as CAM, CAPS or CPM are very desirable
• Affordable housing program expertise
• 5+ years of affordable housing leasing experience
• 5+ years of…