Director Customer Onboarding; Learning Enablement Westminster

Position: Director Customer Onboarding; Learning Enablement Westminster, CO, US + 1 more
## Director Customer Onboarding;
Learning Enablement

US - CO, Westminster
**** Journey Mapping:
** Define the global "success milestones" for Enterprise, Mid-Market, and Scale customers to ensure a consistent global experience.
****** PSA & LMS Integration:
** Partner with the Corporate Enablement Organization, the Trimble Digital Transformation organization, and the AECO Customer Experience Operations team to oversee the integration between the Professional Services Automation tools  (Kantata/Rocketlane), the Training Management System for ILT/VILT (Administrate) and our  Learning Management System (Docebo) to ensure and end to end workflow of training and enablement sold, administered and student progress and certifications.
****** Experience and Strategic Leadership:
** 8+ years in Customer Onboarding, Implementation, or Professional Services Enablement within a B2B SaaS environment, with a track record of running training as a profitable business unit rather than a cost center.
****** AECO Domain Knowledge:
** Deep familiarity with Architecture, Engineering, and Construction workflows and the digital transformation challenges within these sectors.
****** Financial Acumen:
** Proven experience managing a multi-million dollar training P&L with a focus on maximizing gross margins through digital scalability.
****** Global Scale:
** Experience managing international tax, currency, and language requirements for global training delivery.
****** Methodology Mastery:
** Deep knowledge of instructional design (ADDIE, SAM) and project management (PMP, Agile).
****** Systems Fluency:
** Hands-on experience with LMS platforms, Customer Success software (Gainsight, Churn Zero), and Onboarding tools (Rocketlane, Guide

CX).
****** Tech Stack:
** Proficiency in PSA tools (e.g., Kantata, Financial Force/Certinia) and CRM (Salesforce).
****** Communication:
** Exceptional ability to simplify complex technical concepts into "lightbulb moments" for users.
**** Proven ability to influence
** Product/Engineering
** roadmaps based on implementation friction.
****** Legal/Contractual:
** Experience reviewing Statements of Work (SOWs) and Master Service Agreements (MSAs).
*****
* Education:

** Bachelor’s degree in Education, Engineering, or a related field.
****** Travel:
** Ability to travel approximately
30%; domestic and internationally.
* Valid Passport required.
******* Compensation:
**** Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
**** Benefits:
**** At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic.

We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at, under “Corporate Governance.”Top skills

Customer Service Coding Business  Strategy Android Adaptability Accounting Account  Management Systems Programming Management Information Maintenance
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