Customer Support and Fulfillment

Your

Title:

Application Customer Support and Fulfillment

Job Location:

Westminster, Colorado Division:
Global Services

Empower Our Global Dealers as an Application Customer Support and Fulfillment Specialist (Global Services)!

Are you ready to be the vital link between cutting‑edge technology and the people who use it to build the world? Join Trimble's Global Services team in this high‑impact role where your problem‑solving skills will directly ensure customer success, helping essential industries move faster and more efficiently through expert enterprise‑level support and innovative software solutions.

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

In this role, you will be at the forefront of dealer engagement, serving as a key influencer in how global clients interact with and master our enterprise applications for the Trimble Protection Plan (TPP). You will have a unique platform to shape the customer experience from the ground up, providing you with deep technical insights and the ability to collaborate on process improvements that keep Trimble at the cutting edge of the industry.

• Serve as a vital enterprise‑level liaison, resolving complex inquiries regarding the Trimble Protection Plan (TPP) to ensure maximum dealer satisfaction.
• Manage the end‑to‑end fulfillment process for application services, ensuring accurate and timely delivery of solutions to our global partners.
• Own the escalation and resolution procedure for critical issues, collaborating across departments to maintain seamless service.
• Contribute directly to the evolution of our protection plans by providing data‑driven feedback and implementing process improvements.

• Proven experience in a customer‑centric support role with a talent for technical problem‑solving.
• Exceptional communication skills and a passion for helping others succeed through technology.
• Ability to collaborate with multiple functions and departments while demonstrating a detail‑oriented mindset.
• Foundational knowledge of general business and enterprise workflow processes.
• Intermediate proficiency in GSuite and/or MS Office Suite, specifically Sheets/Excel, Docs/Word, and Gmail/Outlook.

• Basic exposure to ERP or CRM‑based systems such as Salesforce or Oracle.
• Previous experience or a strong interest in working within an international business environment.

• Location:
  
  Westminster, CO – Onsite (Minimum of four days per week).
• Travel Requirement:
  Up to 10%, including potential international travel.
• Schedule:
  
  This role requires flexibility to work until 7:00 PM, Monday through Thursday, to support our global operations and ensure seamless dealer fulfillment.

We truly believe that connecting in person makes a big difference for our team. By being together in the office it helps us connect easily for quick chats, informal conversations, and all‑around better teamwork. This role is a key part of that as you'll be joining us in the office at least four days a week. In this capacity, you'll work with your manager to figure out a flexible schedule that helps you make the most of your in‑office time.

Our Westminster, Colorado office is nestled in the heart of the Rocky Mountain region, with a campus that is a hub of innovation with over 800 employees. We've created a space that inspires creativity, with bright open work spaces, modern labs, and excellent wellness facilities. Our commitment to sustainability is evident in everything we do, including the impressive 1.7‑megawatt solar array that supports 49 EV charging stations.

When you're not collaborating with our dynamic teams, you can enjoy the blue sky and…