Technical Customer Support

Overview

Akkodis is seeking a Technical Customer Support for a Contract with a client in Westminster, CO (Remote). The ideal candidate is skilled in handling high volumes of email and phone requests, managing backlogs, and resolving accounts, subscription, and technical issues while meeting SLA targets.

Rate Range: $23/hour to $24.64/hour;
The rate may be negotiable based on experience, education, geographic location, and other factors.

• Engage with customers in a friendly, empathetic, and professional manner across phone, email, chat, and queue channels to understand and resolve technical and account-related issues.
• Manage and respond to high volumes of customer requests daily while meeting or exceeding service level agreements (SLAs).
• Assist customers with account and subscription management, including billing, invoicing, entitlement management, refunds, downloads, and installations.
• Diagnose and troubleshoot technical issues such as application crashes, extension errors, and product defects, and escalate cases appropriately using internal knowledge resources.
• Maintain accurate and detailed case documentation, recording customer interactions, troubleshooting steps, and resolutions for all support channels.
• Proactively manage case queues and backlogs by prioritizing aging requests, applying knowledge base content, and adhering to established communication and incident protocols.

• Bachelor’s degree or equivalent experience in Customer Support, Information Technology, Communications, or a related field.
• 1–3 years of experience in customer support or technical support, preferably in a SaaS or software-based environment.
• Strong customer service and communication skills, with the ability to clearly explain technical concepts in plain language across phone, email, and chat.
• Experience supporting account management, billing, subscriptions, and technical troubleshooting, with the ability to manage high-volume queues while meeting SLA targets.

If you are interested in this role, please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at .

Pay Details: $23.00 to $24.64 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.