IT Support Engineer – Microsoft Windows, Networking

Requirements

• 2+ years experience in an IT support role or equivalent experience
• At least 1 year of experience at a Managed Services Provider (MSP)
• Proficiency in installing, configuring, and connecting Windows 10 and 11 Professional workstations to a Windows Domain
• Familiarity with Windows Server 2016 through 2025 for regular maintenance and support
• Skill in diagnosing and troubleshooting issues for computer workstations, printers, VoIP phones, and networking (wired/wireless)
• Ability to replace fundamental computer components such as power supplies, memory, and keyboards
• Solid understanding of TCP/IP networking and troubleshooting methods
• Experience with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
• Comprehensive knowledge of cloud-based collaboration tools like Google Workspace and Office 365
• Strong diagnostic and problem-solving capabilities
• Exceptional communication skills
• Ability to build productive relationships with colleagues and vendors
• Comfortable engaging in-person and via phone with stakeholders
• Excellent organizational and time management abilities
  
  Capability to handle multiple requests at once
• Skill to prioritize tasks effectively
• Reliable transportation available

Responsibilities:

• Identify, diagnose, and resolve hardware and software issues for workstations and servers
• Assist in the troubleshooting and resolution of network-related problems under guidance
• Provide support to end users, both remotely and in-office, through direct interaction via face-to-face, phone, or email
• Help users navigate Microsoft Office applications including MS Word, Excel, PowerPoint, and Outlook
• Support users with cloud applications such as G‑Suite and Office 365
• Manage user accounts and security group policies within Windows Domain/Azure Active Directory environments as needed

At Propel Technology, we are a family‑owned IT support consulting firm dedicated to providing exceptional services across the Greater Detroit and Denver regions. Since launching our offices in Denver and Detroit in 2018 and 2019 respectively, we have experienced significant growth. We specialize in delivering outsourced IT support, consulting, and cybersecurity services for small to medium‑size businesses with employee counts from 10 to 300.

Our foundation is rooted in prioritizing people and relationships, and we strive to build enduring partnerships while empowering our clients to thrive through technology. We are an equal opportunity employer that values a diverse workforce, offering a supportive and inclusive environment with comprehensive benefits including paid time off, health insurance, and professional development assistance, all within a hybrid work model based in Westminster, CO.