Patient Access Representative

Company:
Axis Integrated Mental Health Job Type: Full Time Work Setting:
On-site

Hours:

Must be able to work between the hours of 8 AM & 6 PM Competitive Salary: $20.00 - $23.00 per hour Benefits Include:

• Paid time off (vacation and sick leave)
• Comprehensive medical, dental, and vision insurance
• Complimentary Denver Botanic Gardens Membership
• Flexible Schedules: 8 hour shifts

Axis Integrated Mental Health is an award‑winning mental health clinic that goes beyond standardized pharmaceutical approaches to mental health to deliver the highest standard of mental health care. We drive real change in Colorado’s mental health landscape by taking the complexity of mental health treatments and combining them under one roof to make it easier to get well sooner. Our commitment to philanthropy and advocacy also differentiates our clinic and delivers healing to whole communities, not just individuals.

Our mission is to provide compassionate, innovative, and accessible mental health care that empowers individuals to overcome challenges and thrive. We are dedicated to delivering cutting‑edge treatments, fostering inclusivity, and breakdown mental health stigma and transforming lives.

Improve mental health care for everyone.

To achieve our mission and vision, Axis Integrated Mental Health has identified PEACE as our core values:

• Proactiveness:
  We provide empathetic support tailored to the individual needs of each client.
• Excellence:
  Strive for precision, commit to quality, and focus on timeliness.
• Authenticity:
  Be genuine in your interactions with patients and colleagues. Listen actively and be impeccable with your actions and words.
• Curiosity:
  Be a lifelong learner and seek to understand before judging.
• Empowerment:
  We work together with clear, respectful communication to empower each other to do the right thing and hold ourselves and each other accountable.

The Patient Access Representative plays a vital role in delivering exceptional patient service and ensuring smooth access to mental health care services. This position includes managing patient intake, processing registrations, verifying insurance, and supporting various administrative tasks. Additionally, the role involves maintaining accurate records in the customer relationship management (CRM) system to optimize patient communication and service coordination across all clinic locations, as well as through telehealth services.

• Validate insurance coverage and confirm eligibility before services. Secure pre‑authorizations when necessary.
• Maintain patient records in compliance with HIPAA regulations. Manage medical records release requests.
• Maintain accurate and up‑to‑date records in the CRM system, ensuring all patient interactions, follow‑ups, and appointment details are logged.
• Work closely with the operations team to streamline processes and improve overall efficiency.

• Act as the first point of contact, offering clear and compassionate information regarding services offered.
• Assist patients in‑person, over the phone, or through electronic communication.
• Create a welcoming environment for patients, addressing concerns promptly and professionally to enhance the patient experience.
• Collect co‑pays, explain fees, and process payments. Inform patients about costs associated with services like ketamine therapy, transcranial magnetic stimulation (TMS), and other mental health treatments.
• Coordinate, manage, and schedule patient appointments across in‑clinic and telehealth services. Provide guidance on required documentation and visit preparations.
• Build and maintain strong relationships with clients to ensure satisfaction and long‑term retention.

• Collect, verify and update patient information, including demographic details, medical histories, and insurance data, ensuring accuracy in all entries.
• Use a CRM platform to streamline patient communications, improve response times, and track appointment statuses.

• Keep current with changes in healthcare regulations, insurance policies, and…