Child Support Case Manager

Overview

The Child Support Services Officer utilizes critical thinking to establish, modify, enforce, and collect child support obligations by making decisions for an optimal outcome for each individual case while following Colorado and Federal guidelines. Child Support Service Officers operate in one of the following areas of service:
Accounting, Intake, Enforcement, Establishment, Modification.

• Adheres to strict confidentiality policies and appropriate release of information.
• Adheres to departmental policies and procedures, customer service standards, and compliance guidelines.
• Ensures cases are compliant with Colorado Revised Statutes, court records and other regulations governing the child support program.
• Prepares complex legal documents for attorney use in court hearings and follows up on additional required document processing.
• Systematically researches, records, reports, analyzes, and interprets court orders to determine child support amount due using all relevant financial and legal documents, and payment records to calculate child support arrears.
• Works in conjunction with other counties, states, tribes, and international jurisdictions to establish and/or enforce orders for parentage, financial, and medical support; collaborates with other Human Services agencies for eligibility and compliance purposes.
• Works reports to verify that cases are receiving appropriate, timely activity.
• Maintains, monitors, and updates Automated Child Support Enforcement System (ACSES) and Electronic Document Management System daily with pertinent case information.
• Maintains written chronological history of comprehensive case management including work performed, contacts, interactions or decisions, calculations, and legal or administrative decisions.
• Enters complex data through multiple County and State computer systems requiring detailed, specific program knowledge.
• Conducts locate functions to determine parties' contact information, employment history, and financial assets. Gathers necessary verifiable documentation to determine a monthly support obligation using State of Colorado's mandatory guidelines.
• Handles day-to-day contact with clients, employers and other agencies including answering correspondence, phone calls and seeing walk-in clients as needed to keep the case up to date.
• Works closely with all parties to ascertain barriers and makes referrals for additional services as appropriate.
• Effectively manages and works to resolve customer escalations while maintaining professional relationships.
• Responds to questions providing accurate and comprehensive explanation around county, state and federal regulations, policies, procedures, or standards related to child support work and program.
• Responsible for managing and maintaining a caseload.
• Other duties as assigned.

• Accounting:
  Provides account adjustments, account reconciliation and fund transfers. Provides complex accounting functions for the child support services section in accordance with county, state, and federal requirements.
• Intake:
  Reviews child support applications and public assistance program referrals, extracts information required for case creation from multiple databases. Researches and reviews existing court and child support cases for the related parties. Monitors application due dates and maintains record of pending applications to finalize case initiation within State and Federally mandated time frames. Creates case files. Enters court order information in database.
  
  Generates initial case paperwork. Communicates with members of the public seeking information on child support services, and with child support applicants; provides descriptions of the services offered by the Unit and guidance through the application process.
• Enforcement:
  Obtains Enforcement certification as required by State policy. Communicates with stakeholders regarding case status, program processes/procedures, enforcement remedies, balance and payment information, and other case activity. Obtains and determines ability to pay child support based on Colorado Child Support Guidelines, negotiates settlements and analyzes financial affidavits, negotiates stipulations for current child support and child support arrears. May initiate cases to other states’ child support agencies.
  
  Prepares legal forms. Monitors automated enforcement remedies and case alerts, intervenes as necessary.
• Establishment:
  Gathers income and expense information in relation to child support guideline worksheets. Participates in conferences with parties to establish paternity and child support through the Administrative Process (APA) whenever possible; when APA is not appropriate, sets court hearings and sends notifications, prepares file for County Attorney, monitors for hearing results, and updates database with new order information. Prepares and files Reports of Paternity Determination (RPD) with Vital Statistics.
  
  Initiates cases to other states’ child support agencies as…