Sr. Customer Success Manager; CSM – Air & Space Programs

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can:
Shape your own future, build the next big thing, and change the world.

Vantor is seeking a Sr. Customer Success Manager (CSM) to drive post-sales success across our Air & Space programs
. In this role, you will ensure customers realize the full value of Vantor’s geospatial and imagery solutions by driving adoption, supporting mission outcomes, and serving as a trusted partner throughout the customer lifecycle.

You will act as the primary advocate for Space Force customers within Vantor, partnering closely with Account Executives to support renewals and expansions while ensuring contractual commitments are met. This role offers the opportunity to deepen relationships with Space Force stakeholders, guide customers in maximizing the operational impact of Vantor’s solutions, and proactively remove obstacles to success.

Success in this role requires the ability to engage stakeholders at all levels, understand complex mission and technical challenges, and clearly articulate the value of Vantor’s solutions. You will work cross-functionally with Product, Engineering, Marketing, and Support to ensure customer satisfaction, long-term adoption, and sustained program success.

• Customer Relationship Management
• Establish and maintain strong, trusted relationships with Space Force customers and strategic partners
• Serve as the primary point of contact for customer communication, addressing inquiries and resolving concerns in a timely manner
• Develop a deep understanding of customer missions, objectives, and success criteria
• Act as the internal voice of the customer, advocating for customer needs across the organization

• Project & Program Management
• Develop and manage detailed project plans, schedules, and budgets for customer programs
• Monitor execution, proactively identifying risks, issues, and dependencies to ensure on-time and on-budget delivery
• Coordinate cross-functional teams to align resources and meet program milestones and objectives

• Adoption & Value Realization
• Drive product adoption and usage by aligning Vantor’s solutions to customer mission needs
• Partner with Account Executives to identify expansion opportunities and support account growth
• Ensure customers fully realize the operational and strategic value of Vantor’s geospatial and imagery solutions

• Quality Assurance & Performance Management
• Ensure all deliverables meet required quality, performance, and compliance standards for U.S. Government customers
• Define and track key performance indicators (KPIs) to measure program health and customer success
• Communicate performance against KPIs and implement continuous improvement initiatives
• Ensure contracted revenue is delivered and operational issues are resolved quickly by leveraging internal resources

• Government & Contract Compliance
• Maintain current knowledge of government regulations, contracting requirements, and compliance standards
• Ensure all project activities, deliverables, and documentation comply with applicable laws, regulations, and contract terms
• Maintain detailed knowledge of assigned contracts and deliverables, partnering with Sales and internal teams to meet commitments

• Problem Solving & Risk Mitigation
• Identify, escalate, and resolve issues that may impact customer satisfaction or program success
• Anticipate potential challenges and proactively develop mitigation strategies in collaboration with internal teams

• Active Secret Clearance, with the ability to obtain TS/SCI
• Minimum of 5 years of experience in Customer Success or related roles supporting U.S. Government customers and strategic partners
• Strong knowledge of government contracting processes and regulatory environments
• Demonstrated project management experience, including use of project management tools
• Proven ability…