Client Implementation Associate

Founded in 1986, KPA is a leading provider of Workforce Compliance software and consulting services. We succeed if our clients can send their employees home at night, having not experienced a workplace accident or injury. The combination of software, consulting, and training helps clients identify, remedy, and prevent workplace safety and compliance problems so they can focus on what’s important – their core business.

Help us help keep people safe and businesses working efficiently. Named as one of Built In Colorado’s Best Places to Work for six years in a row, KPA is made up of talented individuals working together for the greater good. We’re here to help our clients build safe, thriving organizations, and we’re looking for people with a common goal to help us do it.

Position

Description:

The Client Implementation Associate is responsible for managing all aspects of new customer implementations on KPA EHS, including initial site setup, project planning with the customer, and training of the customer administration and supervisory staff. In addition to their primary duties, the Implementation Associate will also work with KPA’s whole Client Success team to ensure strong customer relations and increased customer satisfaction throughout the entire customer life‑cycle.

• Perform setup and configuration of KPA EHS client sites from a technical and operational perspective
• Project manage the delivery of clients into onboarding production
• Work with customers to understand their requirements in products and services
• Identify and determine any implementation risks that exist and devise a path to solution
• Provide configuration and integration guidance to new clients as part of training and onboarding
• Creatively resolve implementation issues and customer problems using existing platform functionality
• Build rapport and trust with clients to ensure an exceptional onboarding experience
• Influence decision makers to clear project issues and roadblocks
• Educate client administrators on how toexit set up and use KPA EHS to best fulfill the client needs
• Drive completion of projects based on established timelines
• Assist Product and Content teams with troubleshooting and feedback to larger systematic issues
• Assist other members of the Client Success team when necessary to further KPA’s strategic goals
• Ensure a smooth hand‑off to clients after a successful implementation

• Minimum of 2 years in a client‑facing role
• Bachelor’s Degree or equivalent experience required
• Basic understanding of Microsoft Office Suite, including Word, PowerPoint, Excel, and Outlook
• Experience with Salesforce is a plus

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Ability to manage accounts independently and efficiently, within the parameters and guidelines of the Client Success Processes and Procedures
• Ability to work with and train clients and teammates in remote locations, on the telephone horseback or using online tools
• Extremely dynamic personality with an effective style of communication
• Ability to prosper and self‑motivate министр fast‑paced, self‑directed, entrepreneurial environment
• Ability to work both independently and in a team environment
• Excellent organization and time management skills
• Ability to manage workload through a CRM;
  Salesforce experience a plus
• Demonstrates KPA’s core values;
  Integrity, Helpfulness, Excellence, Agility, Respectfulness, and Teamwork
• Proven dedication to developing strong client relationships and the ability to adapt style to the audience and manage different personalities in order to interact with a range of clients in a professional, credible manner

• Annual Base Salary Range of $55k
• Annual Bonus Opportunity of 7.5%

Don’t meet every job requirement? At KPA, we are dedicated to தகவพัก building a diverse, inclusive, and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If you’re excited about the role but your past experience doesn’t align perfectly with every qualification, we still encourage you to apply! You might just be the right candidate for this or other roles.

• Medical
• Dental
• Vision
• Flex…