BA Multi-Unit Team Leader

Overview

BA Multi-Unit Team Leader 2 at H&R Block

Join to apply for the BA Multi-Unit Team Leader 2 role at H&R Block. This role leads front-line management across multiple offices, focusing on leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives (clients, revenue, and earnings) for three offices. Prior tax preparation experience is not required. A flexible part-time schedule starts in the fall to prepare for the busy tax season, transitioning to full-time January–April with potential evening and weekend hours, followed by a reduced schedule May–December and potential advancement opportunities.

Our Company:
At H&R Block, we believe in the power of people helping people and in a high-performing, connected culture where everyone belongs. We are committed to a long-term transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and collaborate with Associate Relations Center to address performance concerns
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

• People management experience with a track record of growing and developing associates
• Demonstrated ability to execute growth plans and foster a growth-oriented culture
• Strong decision-making and judgment skills; able to function in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills with a customer-centric mindset
• Computer proficiency in MS Office
• Bachelor’s degree in a related field, or high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

• Employee Assistance Program with Health Advocate
• Wellbeing program (Better You) to help build healthy habits
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Benefits with eligibility requirements:
  Medical Coverage, 401k, and Employee Stock Purchase Plan
• More benefits at

H&R Block is committed to a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. You will be part of an exceptional work environment recognized on Best Companies lists, with colleagues dedicated to helping each other grow and succeed. H&R Block is an equal opportunity employer and celebrates diversity in the workplace.

Note: Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.