Patient Care Coordinator, Troy Michigan; Medical Assistant

Uptiv Health:
Patient Care Coordinator – Troy, Michigan (Medical Assistant preferred)

We’re Uptiv Health, transforming the experience of infusion care for millions of Americans with complex chronic conditions, such as Multiple Sclerosis, Crohn’s Disease, Ulcerative Colitis, Rheumatoid Arthritis, and others. We partner with care teams across referring doctors, families and caregivers, primary care doctors, health systems and insurance plans to provide holistic and personalized care that goes beyond the four walls of our state‑of‑the‑art clinics.

Become part of the groundbreaking team to humanize the complex chronic care delivery!

Our Full‑Time Patient Care Coordinator (PCC) will be part of our agile team, making the future of complex chronic care delivery the way it should be – human‑centered and personalized. The PCC is the heartbeat of the support team. In this key role you’ll showcase your passion for administrative, hospitality, customer service, and hands‑on clinical skills; all in support of patient care.

You will report to the Senior Director of Operations. This role will be on‑site and a current Medical Assistant certificate is preferred.

• Assist with vital collection and documentation, as well as other general clinical assistance.
• Deliver a positive, warm greeting to each patient as they walk in the clinic.
• Dialogue via phone, email, text (via platform), and inquiries from referring providers and patients in a timely and accurate manner.
• Receive packages, order supplies, restock supplies, perform light housekeeping, and general clinic support functions.
• Own suite and supply sanitation between patients.

• 2+ years of clinical experience.
• Active CPR certification (or willing to obtain certification within 90 days of hire).
• Familiarity with injection therapy (infusion therapy good, but not required).
• Strong understanding of clinical processes and protocols.
• Licensed Medical Assistant (MA) highly preferred.

• Ability to navigate and chart in Electronic Health Record (EHR) systems.
• Ability to analyze, order, and synchronize multiple high‑impact priorities in a fast‑paced work environment.
• A positive, upbeat team player.
• Strong customer service skills and an empathetic disposition.

• Optimizes work processes – aware of the most effective and efficient processes to get things done, and focused on continuous improvement.
• Directs work – delegates and distributes assignments appropriately, provides clear direction and monitors progress, intervenes as needed to remove obstacles.
• Action‑oriented – readily takes action on challenges, identifies and seizes opportunities, shows a can‑do attitude in good and bad times, steps up to handle tough issues.
• Communicates effectively – effective in a variety of communication settings: one‑on‑one, small and large groups, or among diverse styles and position levels.

In‑office:
Troy, Michigan.