Center Operations Supervisor; Former QBHP

Center Operations Supervisor (Former QBHP)

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We are seeking a highly motivated and skilled person to join our team. The Center Operations Supervisor supports the daily non-clinical operations of the ABA therapy center and provides direct supervision to Behavior Technicians (BTs), Registered Behavior Technicians (RBTs), and Senior Technicians. This role ensures smooth day-to-day functioning of the center, supports scheduling needs, maintains administrative workflows, and assists clinical leadership by removing barriers to treatment.

Department: Autism Services

Location: Avid ABA - Westland

Compensation: $25.00 - $28.00 / hour

• Provide daily supervision, guidance, and performance support to assigned BTs and RBTs.
• Monitor staff attendance, punctuality, professionalism, and adherence to company policies.
• Participate in staff coaching discussions, provide feedback, and elevate performance concerns as needed.
• Support onboarding and orientation for new technicians, ensuring they understand center processes, expectations, and workflows.
• Maintain a visible presence in the center across expected scheduling blocks to support staff, monitor center needs, and address issues promptly.
• Promote a positive, supportive team culture and encourage collaboration among staff.
• Welcome clients, families, and staff to the center each day ensuring a friendly and inviting environment.
• Assist with day‑to‑day operational tasks.
• Monitor compliance with administrative requirements.
• Help track and report basic operational metrics or center performance indicators to leadership.
• Serve as a point of contact during daily operations for parent questions related to schedules, arrival/departure, and general center needs.

• Minimum of 2 years of experience working as an RBT.
• Minimum of 3 years experience in ABA (work experience and / or education).
• Strong desire and passion for managing people and processes.
• Master degree in ABA, healthcare administration, or human services related field.
• Excellent communication, collaboration, and problem‑solving skills.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Proficiency in data collection and analysis techniques.
• Commitment to ethical conduct and professional development.

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health, dental, and vision insurance.
• 401k.
• Supportive and collaborative work environment.
• Promotes work life balance.

Mid‑Senior level

Full‑time

Management and Manufacturing

Mental Health Care

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