Lead Supervisor

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio, a global house of brands committed to stretching what’s possible and to being innovative and wholly inclusive.

Visit Our People to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

The Lead Supervisor is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business:
Sales and Operational Processes. This individual demonstrates exemplary performance behaviors, representing Coach at its highest standards and serving as a versatile player capable of adapting to all roles within the store environment.

• Understand organizational objectives and make decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
• Endorse, model, and develop the team to deliver Coach’s Selling and Service expectations.
• Enforce sales strategies, initiatives and growth across all categories.
• Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results‑driven, including through team selling and selling to multiple customers.
• Hold sales team accountable for personal sales (Productivity Management).
• Maximize clienteling strategy in partnership with managers; monitor the process over time to achieve business goals and objectives.
• Build credibility and trust with team and customers, serving as a personal fashion advisor to deliver business results.
• Create positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style.
• Act as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives).
• Read cues to tailor approach to customer and team needs.
• Resolve customer issues in a solution‑oriented and forward‑thinking manner; partner with Store Manager(s) and/or District Manager as appropriate.
• Develop self and product knowledge skills, staying aware of current collections.
• Understand the positive sales impact staffing has on the business and recruit accordingly.
• Coach, develop and motivate the team daily, weekly and monthly to meet goals and utilize Company tools; delegate and empower others and encourage individual growth.
• Welcome feedback and adapt behaviors; create short and long‑term goals to achieve personal metrics and performance development.
• Provide constructive feedback to Store Manager(s) and Assistant Store Manager(s).

• Manage daily operational tasks according to Coach standards, switching gears seamlessly and proactively.
• Demonstrate strong business acumen.
• Interact and communicate with supervisors regularly; be adaptable, flexible, and maintain a calm, professional demeanor.
• Maintain interior and exterior upkeep of the building with corporate office partnership.
• Use all retail systems and reporting tools to make informed decisions.
• Adhere to all applicable Coach retail policies and procedures including POS and Operations procedures.
• Leverage Coach’s tools and technology for relationship building and clienteling efforts, driving sales and achieving team goals.
• Work with managers to flex store business strategies to improve productive functions.
• Ensure all daily tasks are completed without negatively impacting service of Coach standards.

• Drive for Results: consistently exceeds goals, top performer, bottom‑line oriented.
• Customer Focus: dedicated to meeting expectations, gathers customer information to improve products and services, builds trust.
• Creativity: generates original ideas, connects unrelated notions.
• Interpersonal Savvy: builds rapport with all…