Sales Associate III - Westlake, OH

Select how often (in days) to receive an alert:

Coach

Westlake, OH, US

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on‑going customer relationships through a personalized experience, and leaving a positive, lasting impression.

• Understand organizational objectives and make decisions that align with Company priorities.
• Takes ownership of personal metrics, creates sales and clienteling strategies in partnership with management, and develops short‑ and long‑term strategies to achieve performance goals.
• Owns personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador and demonstrates Coach’s Selling and Service expectations at all times.
• Understands changes in local market that impact performance and supports execution of local sales strategies.
• Drives business through sales strategies, clienteling, sourcing new customers, and maintaining productive relationships.
• Creates positive impressions with customers by bringing best self to work through attire aligned with Coach’s Guide to Style.
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and strong knowledge of competition.
• Provides in‑depth product knowledge, including features, benefits, current offerings, and overall product value.
• Communicates current pricing and promotional strategy clearly and consistently.
• Builds the sale by leveraging cross‑selling skills and encouraging beneficial product add‑ons.
• Tailors approach to customers’ needs by reading cues and attending to unique shopping needs.
• Works with multiple customers simultaneously, breaking away as appropriate, and follows up consistently to influence/close the sale.
• Adapts personal selling techniques to contribute to overall store financial results.
• Builds lasting and loyal relationships and leverages Coach’s tools and technology to support clienteling efforts.
• Creates enthusiasm and positivity for a shared vision and mission, promotes and endorses a team‑selling environment, and fosters teamwork, trust, and collaboration.
• Maintains a calm and professional demeanor at all times.
• Remains solution‑oriented, adaptable, and flexible to changing business and store needs, welcomes feedback, and adapts behaviors as appropriate.

• Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Maintains store (sales floor and backroom), cash wrap, and visual merchandising consistently and in a timely manner.
• Replenishes inventory on sales floor as needed and supports the Store Inventory Process by processing shipments, stocking shelves, and maintaining strong organizational standards.
• Supports cash‑wrap when needed to process purchases, returns, and exchanges efficiently.
• Commutes and processes customer transactions: purchase, return, exchange, found order, etc., while keeping functional areas organized and clean.
• Adheres to all applicable retail policies and procedures including POS, operations, and asset‑protection procedures.

• Drive For Results
  :
  Can exceed goals, consistently top performer, bottom‑line oriented, and pushes self and others for results.
• Customer Focus
  :
  Dedicated to meeting expectations, uses customer information for improvements,…