Retail Sales Lead; Crocker Park - Westlake, OH

Retail Full Time Sales Lead, Fabletics (Crocker Park - Westlake, OH). The role involves providing a best-in-class retail store customer experience and supporting sales and operations. Using cutting edge technology you will enable our Customers to shop seamlessly between our website and retail stores. You will work alongside the Store Manager, store supervisors, and a team of personable associates to help our Customers Live their Passion.

The ideal candidate is self-motivated, highly energetic, and comfortable engaging the public. You will join a tight-knit group working together to achieve aggressive goals and meet timelines to drive the business forward.

• Embody our culture and values and provide insight to our Customers on how to Live their passion.
• Actively engage our Customers in new and meaningful ways by providing knowledge on the fabrics, features, fit, and function of our product.
• Drive Customer engagement inside and outside of the store environment through store events and promotions and community projects.
• Provide training and immediate feedback around our Customer Experience Playbook and other performance expectations (Customer Engagement, Omnicart, Member Chat, etc.).
• Work in coordination with the Store Manager to inspire associates to meet or exceed individual and team performance goals.
• Communicate inventory and training needs to the Store Manager to increase overall Customer experience.
• Maintain store merchandising guidelines that make the store easy to shop and add value to the Customer’s purchase journey.
• Actively participate to provide and nourish feedback to the Store Manager to continuously improve the business.
• Strive for excellence meeting and exceeding Store objectives as it relates to Performance, Productivity, Efficiency, and Quality standards.
• Serve as a resource for general product knowledge to all customers and team members.
• Maintain personal sales and achieve sales goals.
• Maintain all safety and security standards and identify, communicate potential issues.
• Unpack boxes for inventory as required. Boxes can weigh 10-30 lbs.

• 1-year minimum of work experience within a retail environment. Prior retail management experience is a plus.
• Knowledge and familiarity with active lifestyle choices such as yoga, cycling/spin, Pilates, weight training, running, nutrition and other healthy activities.
• Ability to socially interact with Customers, Employees and Business Partners inside and outside of the store environment.
• Ability to work with large teams.
• Great interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment.
• Comfort dealing with ambiguity and the ability to take initiative when an opportunity presents itself.
• Familiar with retail inventory and POS systems.
• Self-motivated, a good communicator with an innate ability to bring the best out in others.
• The ability to multi-task, set priorities and work well under pressure.
• Flexibility in work hours, open to work evenings, weekends, and national holidays.
• This position involves constant movement, talking, hearing, reaching, grabbing and standing for at least two consecutive hours; may occasionally involve stooping, kneeling, crouching and climbing ladders.
• Applicants must be 18 years of age or older.

Tech Style is an Equal Opportunity

Employer:

M/F/PV/D (minority, female, protected veteran, disability).

TechStyle

OS is the globally integrated Operations and Services provider behind some of the fastest growing online fashion brands, including Fabletics, Savage X Fenty, Just Fab, Shoe Dazzle, and Fab Kids. With capabilities spanning technology, data science, supply chain management, fulfillment, customer service, and more, we help brands launch, scale and grow across product categories and geographically. From predictive analytics to data-driven marketing and attribution, our unique approach is powered by our proprietary end-to-end tech platform that enables the brands we serve to deliver personalization, value, and satisfaction that are unrivaled in the fashion industry.