SRx Business Systems Analyst

ECHO Health is a renowned company that develops revolutionary healthcare payment solutions and is regarded as a leader in the industry. Established in 1997, our state‑of‑the‑art solutions connect payers, healthcare providers, and members seamlessly in a way that not only reduces costs but also advances efficiency, processing over 600 million payment transactions and more than $140 billion in payments every year.

You can trust us to empower you with the best tools and technology to improve your healthcare experience.

ECHO Health is a workplace that fosters a dynamic environment, which our employees greatly enjoy. We are proud of our employees who possess a collaborative and innovative attitude, which helps them to thrive in this fast‑paced workplace. Our company culture, benefits, and continuous opportunities for learning and growth have resulted in ECHO Health experiencing exponential growth within the industry.

As a note, this position is an on‑site position in Westlake, Ohio. This is not a remote position.

• Serve as product SME internally & externally
• Develop and maintain effective, strong working relationships with new and existing clients
• Communicate effectively & autonomously with clients, including executive level stakeholders, technical resources, and end users
• Support the implementation of project plans in coordination with Project Management
• Perform technical research utilizing systems and data (SQL, stored procedures, etc.) to resolve business issues in the most effective and productive manner
• Transform stakeholder requests and business needs into effective User Stories with appropriate documentation (functional requirements, technical specifications, mapping documents, system designs, etc.) and acceptance criteria
• Manage stakeholder expectations relative to planning & execution by serving as liaison between stakeholders and the Dev Team
• Participate in daily stand‑up meetings
• Support DEV & QA throughout the SDLC
• When and where necessary, coordinate development & deployments with corresponding teams
• Perform post‑deployment validation
• Identify and implement opportunities for improvement (escalating when necessary)
• Ability to support business travel if necessary

• 5+ years of experience in a Business Systems Analysis role or related role
• Bachelor’s degree in a related field is ideal
• Expertise in business systems analysis, project management, and the software development lifecycle (SDLC)
• Working knowledge of and experience with relational databases (SQL), querying data, and reading code
• Excellent analysis, critical thinking, and organizational skills
• Working knowledge of Microsoft Office suite of products
• Experience performing post‑deployment validation
• Excellent written communication skills – documentation, flowcharts, & presentations
• Excellent verbal communication skills – business partners, senior executives, developers, & other cross‑functional team members
• Ability to work independently & effectively in a fast‑paced, results‑oriented environment
li>Experience w/ the Agile methodology
• Experience w/ Product Management/Development Tools (Jira, Azure/TFS, etc.)
• Experience w/ Dev Sec Ops  & Continuous Delivery/Improvement

• Experience with a health insurer, TPA, or claim processor and a deep understanding of claims transaction structure.
• Experience with Healthcare EDI standards such as 835s.
• Experience with job scheduling tools such as Active Batch.
• Experience with Crystal Reports.

This job operates in a professional office environment. This role routinely uses standard office equipment such as desktops, servers, phones, photocopiers, filing cabinets and fax machines.

ECHO is an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.