Salesforce Administrator

Job Details

Job Location: Westlake, OH 44145

Position Type: Full Time

Job Category: Information Technology

JOB OVERVIEW

The Salesforce Administrator continually improves and enhances the Salesforce platform for internal and external clients by designing scalable solutions using best practices and technologies.

RESPONSIBILITIES & DUTIES

• Salesforce configuration changes, including (but not limited to):
  Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Management of roles, profiles, permissions, public groups, OWD, and sharing rules
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Sandbox environment management
• Dev Ops/release management experience
• Know when something should/could be done declaratively vs. pushing to development team or a third party app
• Integrate with Development Team to handle the administrative side of custom code deployments
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• Test changes and new features from internal developers and other administrators as well as external partners
• Research and know best practices for Salesforce and stay abreast of new features
• Working with integrated applications including (but not limited to):
  Docu Sign, Formstack Documents, Dev Ops tools, Marketing Cloud
• Configure and manage Financial Service Cloud
• Manage Marketing Cloud
• Configure Mule Soft Composer
• Work closely with other Salesforce Administrators to avoid conflicts and breaking changes
• Technical documentation
• Enthusiastically teach best practices
• Performs other duties as assigned

QUALIFICATIONS

• Salesforce Certifications, Trailhead Mountaineer or higher, or demonstrated expertise configuring complex solutions within Salesforce
• Minimum 2 years of experience with hands-on business Salesforce administration
• Agile Scrum experience preferred

PROFESSIONAL CERTIFICATIONS

• None required

TECHNICAL SKILLS

To be successful in this role, you should have experience with and an understanding of the following:

• Salesforce Certifications (Administrator, Advanced Administer, Platform App Builder), Trailhead Mountaineer or higher, or demonstrated expertise configuring complex solutions within Salesforce

CULTURAL COMPETENCIES

In addition to our core company competencies of Cultivates Innovation, Nimble Learning, Action Oriented, Collaborates, and Being Resilient, a successful candidate in this role should exhibit the following behavioral competencies:

• Tech Savvy
• Communicates Effectively
• Resourcefulness
• Being Resilient

PHYSICAL DEMANDS/WORK ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the associate is regularly required to speak and hear. The associate is frequently required to sit for extended periods of time, as well as stand, walk, use hands and fingers, and reach with hands and arms. This job requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.